Nicole Kressmer
Cedarburg,WI
Summary
Detail-oriented professional with a strong background in office management and customer service. Known for streamlining administrative procedures and coordinating successful meetings, dedicated to enhancing client satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Branch Office Administrator
Edward Jones
Cedarburg, WI
03.2019 - Current
- Directed daily office functions to maintain operational efficiency and support client satisfaction initiatives.
- Coordinated all aspects of scheduling and logistics to ensure successful client meetings and events.
- Assisted financial advisors with preparing client documentation accurately.
- Streamlined administrative procedures to support seamless operations and ensure accuracy.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
English Teacher
Whitefish Bay Middle School
Whitefish Bay, WI
06.2015 - 01.2019
- Developed engaging lesson plans aligned with curriculum standards to enhance student learning outcomes.
- Implemented innovative teaching methods, fostering critical thinking and creativity among students.
- Facilitated classroom discussions that encouraged student participation and collaboration in diverse topics.
- Monitored student progress and provided tailored feedback to support individual learning needs.
Barista
Colectivo Coffee
Grafton, WI
03.2013 - 06.2015
- Crafted high-quality coffee beverages to meet customer preferences and ensure satisfaction.
- Managed inventory levels, ensuring stock availability for optimal service delivery.
- Trained new staff on equipment operation, beverage preparation, and customer service standards.
- Streamlined workflow processes to enhance efficiency during peak hours in busy café environment.
Cafe Manager
The Java House
Cedarburg, WI
02.2009 - 03.2013
- Streamlined daily operations to enhance customer service efficiency and satisfaction.
- Developed training programs for new staff, improving onboarding and retention rates.
- Implemented inventory management system to reduce waste and optimize stock levels.
- Coordinated promotional campaigns to increase foot traffic and boost sales revenue.
- Analyzed customer feedback to refine menu offerings and improve overall dining experience.
- Cultivated a positive work environment through effective team leadership and conflict resolution strategies.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Education
Bachelor of Science - English Education
University of Wisconsin, Milwaukee
Milwaukee, WI05-2015
Skills
- Supply inventory
- Leadership and supervision
- Client relationship building
- Customer engagement
- File organization
- Scheduling appointments
- Office management
- Telephone reception
- Document preparation
- Document scanning
- Preparing reports
- Meeting coordination
- Preparing correspondence
- Setting up appointments
- Supporting meetings
- Updating client data
- Customer service
- Budget planning
- Facility maintenance
Accomplishments
- Collaborated with Financial Advisor to grow his practice and aid in serving clients
- Promoted consistently as I gained insight into my various roles
Timeline
Branch Office Administrator
Edward Jones
03.2019 - Current
English Teacher
Whitefish Bay Middle School
06.2015 - 01.2019
Barista
Colectivo Coffee
03.2013 - 06.2015
Cafe Manager
The Java House
02.2009 - 03.2013
Bachelor of Science - English Education
University of Wisconsin, Milwaukee