NICOLE KRISTUFEK
Milton,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Pensacola, FL
05.2024 - 02.2025
- Managed high-volume settings efficiently while maintaining attention to order accuracy and customer service improving consumer retention by 15%.
- Trained and mentored new staff on restaurant protocols contributing to a cohesive team environment.
- Implemented solutions and resolved customer issues when needed to increase customer satisfaction ratings by 3 points.
Insurance Sales Representative
NPC Financial
Destin, FL
05.2024 - 07.2024
- Processed and negotiated applications for new and existing policies, resulting in 95% approval rate and a 15% increase in policy premiums.
- Prepared and presented insurance quotes to clients identifying opportunities to cross-sell additional products.
- Attended conferences and industry events, networking with over 70 potential clients and business partners.
Sales Associate
H&M Clothing Company
Pensacola, FL
05.2021 - 01.2023
- Collaborated with project managers for new innovative approaches to advertise apparel in various locations across stores.
- The apparel business persuaded at least 50% of customers to sign up as members to attract new customers and boost sales.
- Achieved profit goals by wearing and marketing items of clothing to enhance sales revenue by at least 10% every year.
Education
Bachelor of Science in Business Administration (B.S.B.A.) - Sales Management
University of West Florida, College of Business
Pensacola, FL05.2025
Bachelor of Science in Commerce and Business Administration -
The University of Alabama, Culverhouse College of Business
Tuscaloosa, AL05.2023
Skills
- Microsoft Office (Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
- Market Research & Analysis
- CRM Software Certified
- Artificial Intelligence Certified
- Negotiation & Closing Techniques
- Upselling & Cross-selling
- Prospecting & Lead Generation
Projects
Designed and executed surveys and focus groups gathering quantitative and qualitative data from over 100 participants to assist in strategic decision making., Monitored industry trends and consumer preferences delivering reports to a retail company management team that informed marketing strategies., Created comprehensive reports and presentations utilizing Excel and PowerPoint to analyze data sets.
RELEVANT COURSEWORK
- Marketing Research (Fall 2024)
- Managerial Finance (Spring 2024)
- Sales Management (Spring 2024)
Certification
- Florida 2-15 Life, Health, and Variable Annuity Agent license.
Timeline
Server
Texas Roadhouse
05.2024 - 02.2025
Insurance Sales Representative
NPC Financial
05.2024 - 07.2024
Sales Associate
H&M Clothing Company
05.2021 - 01.2023
Bachelor of Science in Business Administration (B.S.B.A.) - Sales Management
University of West Florida, College of Business
Bachelor of Science in Commerce and Business Administration -
The University of Alabama, Culverhouse College of Business
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