Nicole Lang
Livonia,Michigan
Summary
Adept Office Manager with a proven track record at PSLZ, PLLC, excelling in customer service and office administration. Demonstrated expertise in maintaining confidentiality, enhancing client relations, and managing financial records with precision. Skilled in orchestrating efficient office operations and fostering a collaborative environment, significantly improving operational workflows.
Overview
17
17
years of professional experience
Work History
Office Manager
PSLZ, PLLC
09.2007 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw tax return e-filing and proper releasing of tax returns and extensions.
- Prepared organized tax return packages for client review.
- Assisted clients with new company formation/incorporation and filing requirements with corresponding state and IRS.
- Assisted clients with making state and federal tax payments.
- Assisted clients with gathering tax materials.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Associate of Arts -
Schoolcraft College
Livonia, MISkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Clear oral/written communication
- Scheduling and calendar management
- Credit and collections
- Relationship building
- Employee supervision
- Human resources
Timeline
Office Manager
PSLZ, PLLC
09.2007 - 04.2024
Associate of Arts -
Schoolcraft College
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