Nicole Latham
Summary
Dynamic leader with proven expertise in operations and staff management, honed at Double Duty Commercial Cleaners and other notable firms. Excelled in fostering team development and building lasting relationships, achieving over 80% profitability improvements. Specializes in performance optimization and strategic planning, blending hard skills in operations management with soft skills in team empowerment for business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Manager
Double Duty Commercial Cleaners
Guntersville, AL
09.2023 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Supervised various locations, enforcing high-quality standards of operation.
- Built relationships with customers and community to establish long-term business growth.
Audit Supervisor
Southern Retail Inventory Services
Albertville, AL
02.2021 - 08.2023
- Counseled clients on customized improvement plans with targeted suggestions to achieve 80% increased profitability.
- Analyzed complex client problems and generated targeted solutions that resolved outstanding issues while enhancing client business positions.
- Interacted with internal staff and clients to improve operational knowledge of relevant tax issues and business implications.
- Supervised and guided 10 to 15 employees during audits to safeguard accuracy.
Operations Manager
W.W. Farms Inc.
Albertville, AL
01.2018 - 12.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Bachelor of Science - Project Management
ITT Technical Institute
Madison,Al05-2017
Associate of Science - Business Communication
Gadsden State Community College
Gadsden, AL08-2010
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
Certification
- OSHA Certified
- Project Management Professional (PMP)
- Alabama Driver's License
Timeline
Area Manager
Double Duty Commercial Cleaners
09.2023 - Current
Audit Supervisor
Southern Retail Inventory Services
02.2021 - 08.2023
Operations Manager
W.W. Farms Inc.
01.2018 - 12.2020
Bachelor of Science - Project Management
ITT Technical Institute
Associate of Science - Business Communication
Gadsden State Community College