NICOLE LEE

• Mentored new employees in best practices for patient registration, contributing to overall team success.
• Implemented staff development programs that fostered professional growth among team members while improving productivity levels.
• Lead the Admitting department, focusing on enhancing departmental performance and meeting copay collection goals.
• Co-lead the Management UBT, working with the Labor Co-lead to optimize departmental workflows and ensure compliance with hospital policies, safety standards, and quality assurance programs.
• Develop and implement performance standards, provide feedback, and evaluate staff effectiveness.
• Ensure adherence to departmental budget, hospital policies, including safety, environmental, and infection control protocols.

Key Achievements:

• Coached and trained front-line staff in cash handling, collections, and accounting procedures.
• Implemented new departmental goals and performance standards, resulting in improved efficiency and compliance.
• Ensured departmental adherence to safety and quality programs, contributing to enhanced overall performance.

• Managed patient admissions and registration, contributing to an improved patient experience and achieving copay collection objectives
• Served as a Trainer for the UBT Consultant Group, educating employees on the Labor Management Partnership and its impact on Kaiser’s success
• Participated in the REACH project, implementing bedside registrations and collections in the Emergency Department, and trained staff on best practices
• Contributed to the Morale Committee by organizing events and initiatives to boost departmental morale.

• Taught English language skills to students, adapting methods to meet diverse needs and cultural backgrounds.
• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Improved classroom management by implementing consistent routines and clear expectations for behavior.

• Provided clerical support, including patient scheduling and office management, ensuring smooth operations.

• Supported individuals with disabilities in achieving employment goals, facilitating job integration and performance.

• Managed daily operations, including cash handling and customer service
• Recruited, trained, and supervised staff, ensuring compliance with company policies and handling customer complaints.