Hi, I’m
Nicole Lee
Henderson,NV
Summary
Hands-on Group Dining professional, overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to build collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.
Overview
14
years of professional experience
Work History
IntrestcoChicago, IL
Director of Sales and Marketing
03.2014 - Current
Job overview
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Analyzed sales and marketing data for improved strategies.
- Organized events and product presentations related to national conferences and conventions.
- Cultivated and maintained strategic alliances with key partners and vendors.
Sunda New AsianChicago, IL
Group Dining Manager
01.2009 - 03.2014
Job overview
- Responsible for coordinating events, managing budgets, and overseeing staff to ensure that client needs are met and exceeded.
- Ability to effectively communicate with clients, maintain composure under pressure, and manage resources to maximize profitability
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Kendall CollegeChicago, IL
Bachelor of Arts from Hospitality Administration And Management
06.2011
Skills
- Event Support
- Hospitality Management
- Food Safety and Sanitation
- Guest Relations Management
- Staff Leadership
- Operational Efficiency
- Schedule Coordination
- Vendor Relationships
- Revenue Assessment
- Corporate Event Coordination
- Cost Control
- Employee Performance Evaluations
Timeline
Director of Sales and Marketing
Intrestco
03.2014 - Current
Group Dining Manager
Sunda New Asian
01.2009 - 03.2014
Kendall College
Bachelor of Arts from Hospitality Administration And Management