Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Leist-Alston

Secaucus

Summary

Dynamic Client Service Representative with a proven track record at The Holtz Group, excelling in client relationship management and communication. Determined and effective in nurturing client relationships, generating revenue with new accounts, and serving diverse client needs.

Overview

3
3
years of professional experience

Work History

Client Service Representative

The Holtz Group
New York
02.2024 - Current
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.

Licensed Laser Technician

European Wax Center
New York
07.2023 - Current
  • Followed up with customers after resolution of an issue to ensure satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Executive Personal Assistant

Precision Pain and Spine Institute
Edison
01.2023 - 05.2024
  • Displayed absolute discretion in handling confidential information.
  • Arranged domestic and international travel plans and itineraries.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Oversaw personal and professional calendars, and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documents.

Sales and Services Manager

Sephora
East Rutherford
07.2022 - 01.2023
  • Established customer service standards, policies, and procedures.
  • Developed relationships with key accounts to improve long-term partnerships.
  • Analyzed customer feedback to identify areas of improvement in services and products.

Education

High School Diploma -

Santiago High School
Corona, CA
05-2013

Some College (No Degree) - Early Childhood Education

Norco College
Norco, CA

Skills

  • Client relationship management
  • Communication skills
  • Interpersonal skills
  • Client relations
  • Training and development
  • Scheduling and coordinating
  • Customer complaint resolution

Timeline

Client Service Representative

The Holtz Group
02.2024 - Current

Licensed Laser Technician

European Wax Center
07.2023 - Current

Executive Personal Assistant

Precision Pain and Spine Institute
01.2023 - 05.2024

Sales and Services Manager

Sephora
07.2022 - 01.2023

High School Diploma -

Santiago High School

Some College (No Degree) - Early Childhood Education

Norco College

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