Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Lesko

Riverview,MI

Summary

Dynamic professional with extensive experience in food service management at Alvis BBQ, excelling in customer service and conflict resolution. Proven ability to enhance team performance and streamline operations, resulting in improved customer satisfaction. Strong multitasker with a talent for building relationships and fostering a collaborative work environment.

Overview

10
10
years of professional experience

Work History

Bartender

Applebees, Black Bear Diner
Southgate, MI
01.2025 - Current
  • Prepared and served alcoholic and non-alcoholic beverages to guests.
  • Maintained cleanliness of the bar area and equipment throughout shifts.
  • Provided exceptional customer service by engaging with guests directly.
  • Handled cash transactions and processed payments efficiently during busy hours.
  • Developed good working relationships with fellow employees through effective communication.
  • Resolved customer complaints in a professional manner.

General Manager of Food Service

Alvis BBQ
Wyandotte, MI
01.2016 - 09.2019
  • Oversaw daily operations of food service and ensured compliance with health standards.
  • Managed staff schedules and facilitated training for new team members.
  • Developed and implemented inventory control procedures for efficient stock management.
  • Coordinated catering events, ensuring timely service and customer satisfaction.
  • Established vendor relationships to secure quality ingredients at competitive prices.
  • Led team meetings to communicate goals and foster a collaborative work environment.
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Developed relationships with key customers to maximize revenue potential.

Education

Fashion Design

International Academy of Design And Technology
Detroit, MI

Skills

  • Customer service
  • Problem solving
  • Conflict resolution
  • Time management
  • Engaging personality
  • Clear and effective communication
  • Strong multitasking
  • Team player attitude

Timeline

Bartender

Applebees, Black Bear Diner
01.2025 - Current

General Manager of Food Service

Alvis BBQ
01.2016 - 09.2019

Fashion Design

International Academy of Design And Technology
Nicole Lesko