Nicole Lesniewicz
Fox Lake,IL
Summary
Adept at leading customer service initiatives, evidenced by surpassing daily credit card application goals at Road Ranger and Bank of America. Skilled in data entry and fostering strong customer relationships, my approach significantly boosts client satisfaction and loyalty. Expert in multitasking and organization, I drive efficient process improvements and data management, enhancing operational efficiency and employee experience at Essendant Co.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Road Ranger
Schaumburg, IL
02.2023 - Current
- Led on- and off-site customer support teams across multiple time zones.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Excelled in exceeding daily credit card application goals.
Costumer Service Represntitive
Bank of America
Grayslake, IL
05.2021 - 02.2023
- Responded to customer inquiries via phone, email and chat.
- Proactively recommended changes based on consumer needs and market trends to grow company.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Excelled in exceeding daily credit card application goals.
Human Resources Specialist
Essendant Co
Deerfield, IL
02.2018 - 05.2021
- Analyzed employment-related data and prepared reports.
- Created updated, and simplified process documents.
- Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
Education
High School Diploma -
Grayslake North High School
Grayslake, IL05-2015
Some College (No Degree) -
College of Lake County
Grayslake, ILSkills
- Customer service
- Data entry
- Typing proficiency
- Multitasking and organization
- Time management
- Microsoft PowerPoint
- Microsoft Word
Timeline
Customer Service Representative
Road Ranger
02.2023 - Current
Costumer Service Represntitive
Bank of America
05.2021 - 02.2023
Human Resources Specialist
Essendant Co
02.2018 - 05.2021
High School Diploma -
Grayslake North High School
Some College (No Degree) -
College of Lake County
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