Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Letendre

Naples,FL

Summary

Dynamic individual with over 15 years of leadership experience in Behavioral Health Practice Management with a talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

11
11
years of professional experience

Work History

Practice Manager

Big Cypress Counseling
01.2022 - Current
  • Processed insurance claims and reconciled patient accounts.
  • Fielded phone calls from new and returning clients, as well as referral sources. Managed Electronic Medical Record and schedules of counselors on staff.
  • Streamlined office operations by implementing efficient systems and organizational strategies.
  • Spearheaded recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Center Director

Brain Balance of Naples
01.2019 - 10.2021
  • Enrolled families into a specialized brain development program for students aged 2-25 with a consistent enrollment rate of 75%.
  • Developed strong community relationships to support center programs and initiatives.
  • Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
  • Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
  • Collaborated with parents to enhance communication channels, strengthening the home-center partnership for improved student outcomes.
  • Gave regular educational presentations to prospective students for holistic brain development programs.
  • Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.


Director of Human Resources and Admin Services

Clinical Services of RI/American Addiction Centers
06.2013 - 02.2018
  • Managed the onboarding process, providing new hires with necessary tools for success.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.

Education

Bachelor of Arts - Psychology

Providence College
Providence, RI
05.1996

Skills

  • Oral and Written Communication
  • Outgoing and Positive
  • Organized and Efficient
  • Critical Thinking
  • Electronic Health Records
  • Human Resources
  • Employee Recruitment and Onboarding
  • Staff Management
  • Workflow Management

Timeline

Practice Manager

Big Cypress Counseling
01.2022 - Current

Center Director

Brain Balance of Naples
01.2019 - 10.2021

Director of Human Resources and Admin Services

Clinical Services of RI/American Addiction Centers
06.2013 - 02.2018

Bachelor of Arts - Psychology

Providence College

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Nicole Letendre