NICOLE LEWIS
Pearland,TX
Summary
Passionate individual with 5 years of experience in Customer Service role. Willing to take on new challenges while delivering exemplary customer service and attention to detail in busy environment.
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Olson & Olson, LLP
Houston , TX
2019.04 - Current
- Consistently ensured strict compliance with all applicable deadlines under tight time lines
- Created PowerPoint presentations used for business development
- Planned and executed corporate meetings, lunches and special events for groups of 30+ employees
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, emails, scheduling, greeting visitors and travel
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
BDC Client Manager
Patterson Nissan
Longview , TX
2018.01 - 2019.03
- Handled high volume of outbound cold and warm calls, exceeding 100-150 per day, which led to new business
- Fulfilled customer needs along with advise upon vehicle selection, including options and accessories
- Exceeded individual/team sales targets and sales call quotas by 25%
- Resolved client issues post sales transaction including providing on-going support to solidify a positive long term customer relationship with dealerships
- Inputted information from customer calls along with onsite service visits into company's Customer Relationship Management System
Mental Health Specialist
Rehab Services of Central Louisiana
Natchitoches , LA
2016.09 - 2017.12
- Performed client assessments and developed treatment plans
- Documented client progress in confidential files
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
- Ran individual therapy and family therapy sessions for children and adults ages 6 to 53
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
Education
Bachelor of Science - Psychology
Northwestern State University of Louisiana
Natchitoches, LA2016
Skills
Timeline
Administrative Assistant
Olson & Olson, LLP
2019.04 - Current
BDC Client Manager
Patterson Nissan
2018.01 - 2019.03
Mental Health Specialist
Rehab Services of Central Louisiana
2016.09 - 2017.12
Bachelor of Science - Psychology
Northwestern State University of Louisiana
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