Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLE LEWIS

Pearland,TX

Summary

Passionate individual with 5 years of experience in Customer Service role. Willing to take on new challenges while delivering exemplary customer service and attention to detail in busy environment.

Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Olson & Olson, LLP
Houston, TX
04.2019 - Current
  • Consistently ensured strict compliance with all applicable deadlines under tight time lines
  • Created PowerPoint presentations used for business development
  • Planned and executed corporate meetings, lunches and special events for groups of 30+ employees
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, emails, scheduling, greeting visitors and travel
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors

BDC Client Manager

Patterson Nissan
Longview, TX
01.2018 - 03.2019
  • Handled high volume of outbound cold and warm calls, exceeding 100-150 per day, which led to new business
  • Fulfilled customer needs along with advise upon vehicle selection, including options and accessories
  • Exceeded individual/team sales targets and sales call quotas by 25%
  • Resolved client issues post sales transaction including providing on-going support to solidify a positive long term customer relationship with dealerships
  • Inputted information from customer calls along with onsite service visits into company's Customer Relationship Management System

Mental Health Specialist

Rehab Services of Central Louisiana
Natchitoches, LA
09.2016 - 12.2017
  • Performed client assessments and developed treatment plans
  • Documented client progress in confidential files
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
  • Ran individual therapy and family therapy sessions for children and adults ages 6 to 53
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion

Education

Bachelor of Science - Psychology

Northwestern State University of Louisiana
Natchitoches, LA
2016

Skills

  • Customer service-oriented
  • Appointment setting
  • Multi-line telephone systems
  • Administrative Support
  • Research
  • Critical Thinker 
  • Statistical Reporting
  • Greeting visitors
  • Documents filing
  • Scheduling
  • Microsoft PowerPoint, Excel and Word
  • Staff Development
  • Timeline

    Administrative Assistant

    Olson & Olson, LLP
    04.2019 - Current

    BDC Client Manager

    Patterson Nissan
    01.2018 - 03.2019

    Mental Health Specialist

    Rehab Services of Central Louisiana
    09.2016 - 12.2017

    Bachelor of Science - Psychology

    Northwestern State University of Louisiana
    NICOLE LEWIS