Nicole Lex
Pine Island
Summary
Results-driven senior care professional actively pursuing an Administrator-in-Training (AIT) opportunity to leverage a strong foundation in healthcare operations, regulatory compliance, and human services. Bringing a unique blend of experience across multi-site operational support, social services management, and campus-wide staffing leadership. Recognized for a highly adaptable, solution-oriented approach and an unwavering commitment to operational excellence and high-quality resident care during organizational transitions.
Overview
4
4
years of professional experience
Work History
Social Services Director / Assistant Administrator
Eden Senior Services
Rochester, MN
01.2026 - Current
- Multi-Facility Administrative Support: Partnered directly with a shared Licensed Nursing Home Administrator to manage daily operational, regulatory, and administrative functions across two campus locations.
- Social Services Leadership: Accepted a strategic transition to lead social services for a 65-census facility following a corporate administrative restructure; direct care planning, resident advocacy, and discharge logistics to meet regulatory and census goals.
- AIT Alignment: Spearheaded operational compliance initiatives and administrative workflows designed to align directly with Long-Term Care Administration standards.
Marketing and Communications Specialist
Align Senior Care Consulting
Lakeville, MN
03.2025 - 10.2025
- Drove operational efficiency and strengthened market presence for senior care consulting firms.
- Managed comprehensive HR functions, encompassing employee onboarding and regulatory compliance.
- Oversaw client and consultant contract lifecycles, ensuring accuracy and legal compliance.
- Led strategic marketing initiatives, including client site visits and participation in industry events.
Staffing Manager
Volunteers of America Minnesota
Rochester, MN
09.2024 - 03.2025
- Promoted to a newly created role to address urgent operational requirements and improve staffing efficiency across the entire campus, including both SNF and AL environments.
- Managed and trained campus scheduling staff, significantly improving team performance and protocol adherence.
- Served as the primary contract liaison for outside agencies, ensuring consistent workforce availability.
- Monitored census trends and staffing levels to deliver data-driven updates to corporate leadership.
Staffing Coordinator
Volunteers of America Minnesota
Rochester, MN
07.2024 - 09.2024
- Developed and maintained complex daily and master staff schedules for all facility personnel, planning up to one month in advance.
- Assisted with payroll and budget reconciliation to ensure accuracy of paychecks, PTO, and bonuses.
- Reconciled agency staff bills against daily schedules to effectively track and manage operational costs.
Desk Operations Specialist
Mayo Clinic
Rochester, MN
05.2022 - 06.2024
- Coordinated patient flow and managed complex appointment schedules within a high-volume, multispecialty practice.
- Verified patient demographics and insurance information, completing pre-examination records accurately.
- Identified improvement opportunities, providing solutions while adapting seamlessly to shifting departmental needs.
Education
Licensed Nursing Home Administrator - Health Care Administration
Minnesota State University, Moorhead
Moorhead, MN05-2027
Bachelor of Arts - Communications
Metropolitan State University
Saint Paul, MN12-2019
Skills
- Multi-Site Operations & Support
- Social Services Management
- Healthcare Regulatory Compliance
- Staffing & Schedule Optimization
- Employee Onboarding & Training
- Budget Alignment & Cost Tracking
- Cross-Functional Communication
- Conflict & Crisis Resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Social Services Director / Assistant Administrator
Eden Senior Services
01.2026 - Current
Marketing and Communications Specialist
Align Senior Care Consulting
03.2025 - 10.2025
Staffing Manager
Volunteers of America Minnesota
09.2024 - 03.2025
Staffing Coordinator
Volunteers of America Minnesota
07.2024 - 09.2024
Desk Operations Specialist
Mayo Clinic
05.2022 - 06.2024
Bachelor of Arts - Communications
Metropolitan State University
Licensed Nursing Home Administrator - Health Care Administration
Minnesota State University, Moorhead