Nicole Lightbourne
Fort Lauderdale,FL
Summary
Results-driven Office Manager and Operations Professional with over 5 years of experience in office administration, payroll management, human resources support, and client relations. Proven ability to oversee daily office operations, manage staff, coordinate financial processes, and maintain regulatory compliance. Background includes real estate sales and transaction coordination, bringing strong contract management and negotiation skills. Recognized for leadership, organization, and maintaining efficient, client-focused work environments.
Overview
25
25
years of professional experience
Work History
Realtor Sales Associate
eXp Realty, LLC
Fort Lauderdale, FL
03.2022 - Current
- Assisted clients in identifying their needs and preferences for a home purchase.
- Provided detailed information on the local real estate market conditions to buyers and sellers.
- Conducted open houses, home showings, and property inspections.
- Negotiated and drafted contracts between buyers and sellers of properties.
- Advised clients on how to best stage their homes for sale or rent.
- Developed marketing plans for listings including advertising campaigns and open house events.
- Coordinated with lenders, appraisers, title companies, inspectors, surveyors and other professionals involved in the transaction process..
- Evaluated potential risks associated with each property transaction.
- Monitored existing listings to ensure that they remain competitively priced in the marketplace.
- Responded promptly to inquiries from prospective buyers and sellers regarding property availability or pricing.
- Updated client databases with new contacts obtained through networking activities.
- Attended continuing education classes to maintain professional certifications.
- Kept sales moving forward by attending inspections, preparing contracts, and mitigating issues.
- Showed residential properties and explained features, value and benefits of available homes.
Administrative Assistant/Human Resources/Payroll/Loan Advisor/ Office Manager
Ccesar Inc.
01.2021 - 02.2022
- Set appointments
- Contacted clients with updates and request for information regarding business loan and taxes
- Assisted with creating taxes for stimulus clients
- Open and closed office
- Meet and Greet clients
- Assisted clients with applying for SBA loans
- Managed a team of 3 employees
- Handled payrolls for all CCesar Inc Clients and employees
Launch Lead
Hotwire Commination
09.2017 - 03.2020
- Lead responsibilities
- Handle Launch escalation page
- Handle/resolve supervisor calls when needed
- Reply to all Launch Emails
- Attend Property Meeting for the SW Region provide update to team and Supervisor each week
- QC calls for reps of the Launch department
- Direct Debits
- Update Team of all Properties incoming to Launch and how to assist/handle
- Assist Launch reps and anyone in need of assistance regarding the Launch properties
- Birthday planning
- Monitor call board (status of all Launch reps)
Property Scheduling Specialist -Launch Department
Hotwire Commination
02.2015 - 09.2017
- Responsible for scheduling In Home Surveys and Installation's for New Properties
- Shelling orders, acting dispatcher and customer service representative for Launch Properties
- Taking calls for Launch Properties
- Maintain excellent communicate with residents regarding any/all changes
- Schedule/ assign installations to technician teams
- Follow documented procedures to close work orders daily
- Weekly Stats
- Educated customers on Fision video, voice and data packages
- Resolved various issues with customers' accounts
Customer Service Support
Global Response
01.2012 - 11.2012
- Interacted with customers over the telephone to handle billing, service, and sales aspects
- Demonstrated active listening skills to assure mutual understanding of customer's concerns and comments
- Built a professional rapport with the customers by listening to understand and being clear and articulate in verbal and written communications
- Effectively communicated information, minimizing the need for future contacts
- Interpreted, translated, explain, applicable, accurate, and appropriate information with respect to products services, equipment, and procedure
- Educated customers on products and services by promoting and recommendation in an effort to build a relationship designed to fit the customer needs and interest
Customer Service Support
TELEPERFORMANCE
08.2005 - 11.2012
- Provide daily Synopsis of each system activities with outages
- Update management daily on available quota
- Provide weekly reports on the save truck rolls; Call ahead Program
- Work directly with Customer Service Supervisors on Corporate and General Complaints
- Monitored the quality of video and audio on all channels
- Responsible for the performance of checking the pool for trouble calls
- Responsible for the performance of call ahead to ensure the efficiency of all truck rolls
Customer Service Support & Dispatch
BROTEN GARAGE DOOR
01.2001 - 01.2002
- Demonstrated active listening skills to assure mutual understanding of customer's concerns and comments
- Built a professional rapport with the customers by listening to understand and being clear and articulate in verbal and written communications
- Effectively communicated information, minimizing the need for future contacts
- Interpreted, translated, explain, applicable, accurate, and appropriate information with respect to products services, equipment, and procedure
- Educated customers on products and services by promoting and recommendation in an effort to build a relationship designed to fit the customer needs and interest
- Took Payments, researched and applied misapplied payments, transferred payments & created batches for payments
- Dispatch via mobile radio to get update on techs and installers on daily route
Education
Real Estate
Gold Coast
Tamarac, FL03-2021
High School Diploma -
Piper High School
Sunrise, FL06-2001
Criminal Justice
Bethume Cookman
Daytona Beach, FLSkills
Presenting
Contract Negotiation
Property sales
Marketing Strategy Development
Real Estate Law
Property Assessments
Recruiting clients
Scheduling
Complaint resolution
Inbound and Outbound Calling
Call Management
Appointment Scheduling
Product Knowledge
Information Security
Microsoft Outlook
Complaint Handling
Credit card payment processing
Customer Education
Call center procedures
Client Relations
Record preparation
Building rapport
Positive and professional
Staff Training
Education
other,other,other
Timeline
Realtor Sales Associate
eXp Realty, LLC
03.2022 - Current
Administrative Assistant/Human Resources/Payroll/Loan Advisor/ Office Manager
Ccesar Inc.
01.2021 - 02.2022
Launch Lead
Hotwire Commination
09.2017 - 03.2020
Property Scheduling Specialist -Launch Department
Hotwire Commination
02.2015 - 09.2017
Customer Service Support
Global Response
01.2012 - 11.2012
Customer Service Support
TELEPERFORMANCE
08.2005 - 11.2012
Customer Service Support & Dispatch
BROTEN GARAGE DOOR
01.2001 - 01.2002
Real Estate
Gold Coast
High School Diploma -
Piper High School
Criminal Justice
Bethume Cookman