Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Link

Virginia Beach,VA

Summary

With over 6 years of diverse customer service experience in hospitals, medical spas, retail, and restaurants, I have developed a strong foundation in providing exceptional service. Proficient in various inventory and scheduling systems, I effectively manage operations and ensure smooth workflow. Seeking a career change, I bring dedication as a team member with a positive attitude and a strong willingness to learn. My skills and positive mindset make me an invaluable asset to any company. As an esthetics professional, I am well-prepared with valuable experience in skincare and delivering top-notch customer service. Proven ability to tailor treatments to individual needs consistently enhances client satisfaction. Strong collaboration skills and a track record of achieving excellent results make me highly adaptable and reliable. With expertise in various skincare techniques and a commitment to maintaining a professional demeanor, I am ready to contribute my expertise to your organization.

Overview

7
7
years of professional experience

Work History

Licensed Esthetician

The Skin Chic
Virginia Beach
12.2023 - Current
  • Managed the scheduling system
  • Provided specialized facials, chemical peels, micro needling and other advanced treatments to address various skin concerns.
  • Educated patients on treatment options.
  • Managed inventory and and shipped client orders
  • Improved clientele retention with exceptional customer service and follow-up care.
  • Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.

Server

The Atlantic on pacific
Virginia Beach, VA
09.2020 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

SALES ASSOCIATE

GLOW APOTHECARY
Virginia Beach, VA
10.2018 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Licensed Esthetician - Esthetics

The Chrysm Institute of Esthetics
Virginia Beach, VA
01.2024

No Degree - Nursing

Beazley School of Nursing
Portsmouth, VA
01.2021

No Degree - Communications

Old Dominion University
Norfolk, VA
01.2017

Skills

  • Strong communication skills
  • Coordinated scheduling expertise
  • Exceptional customer service
  • Teamwork and collaboration
  • Problem-solving
  • Inventory control
  • Employee training
  • Multitasking and organization
  • Sales recordkeeping

Timeline

Licensed Esthetician

The Skin Chic
12.2023 - Current

Server

The Atlantic on pacific
09.2020 - 07.2024

SALES ASSOCIATE

GLOW APOTHECARY
10.2018 - 01.2021

Licensed Esthetician - Esthetics

The Chrysm Institute of Esthetics

No Degree - Nursing

Beazley School of Nursing

No Degree - Communications

Old Dominion University
Nicole Link