Nicole Lipscomb
Waxhaw,NC
Summary
Dedicated HR Business Partner with expertise in employee relations, compliance oversight, and data analysis. Proven ability to enhance team cohesion and drive diversity initiatives, fostering a positive workplace culture.
Overview
17
17
years of professional experience
Work History
Human Resources Business Partner
Dexian,LLC
Charlotte , NC
2023.07 - Current
- Advised leadership on organizational changes impacting workforce structure and dynamics.
- Managed compliance with labor laws and company policies to mitigate risks.
- Collaborated with management to align HR strategies with business objectives.
- Worked with business leaders to evaluate and optimize human resources policies.
- Coached managers on best practices for effective management of their teams.
- Facilitated employee relations initiatives to enhance workplace satisfaction and communication.
Project Manager
Dexian, LLC
2020.11 - 2023.06
- Facilitated interactive process with colleagues, applicants, leaders, and Human Resources for workplace accommodations related to disabilities, ensuring effective communication and resolution.
- Managed accommodation and leave requests ensuring compliance with FMLA, ADA and other legal requirements.
- Review documentation and engage with healthcare providers to confirm accommodation needs to support applicant.
- Supported Life Event Services team on COVID-19 protocols for Bank of America through governance reporting, quality assurance, and case management, enhancing compliance and operational readiness.
- Ensure confidentiality and handle sensitive and personal information with tact and discretion.
HR Coordinator
American Girl
2018.04 - 2020.05
- Managed human resources portfolio for retail store and full-service restaurant, overseeing employee relations, benefits, compensation, recruitment, staffing, training, development, performance management, and compliance training as primary contact for employees on benefit programs and leave eligibility.
- Oversee employee medical, workers compensation and disability leave programs with focus on compliance and safe return to work.
- Managed all tools and resources related to open enrollment process and serve as an expert resource for internal clients
- Effectively counseled benefits eligible employees on programs available as provided by Mattel
- Provide coaching, counseling, and guidance to all levels of employees in order to build skill levels and enhance personal development.
- Drive team diversity and cohesion through expanded talent acquisition efforts and engagement events.
- Provided frontline guidance to management and employees for policy interpretation and execution.
- Receive and complete workplace investigations that challenge company policy, procedures and/or code of conduct.
- Drove team diversity and cohesion through expanded talent acquisition efforts and engagement events, enhancing workplace inclusivity.
HRIS
American Girl
2014.08 - 2016.03
- Oversaw HRIS management for luxury retailer, ensuring data accuracy and user accessibility.
- Created profiles and managed data in multiple HRIS systems (PeopleSoft, Brassring, ETime, eVerify)
- Analyzed HR data and advised management on potential enhancements to work processes
- Collaborated with HR Manager as primary contact for employees inquiring about benefit eligibility
- Facilitated benefit orientation and oversaw annual benefit enrollment process
Human Resources Associate
The Ohio State University
2009.12 - 2010.12
- Oversaw Family Medical Leave program, coordinating paperwork approval and facilitating return-to-work communication for affected employees.
- Leveraged PeopleSoft, timekeeping database, and Excel to track and update Family Medical Leave status for employees and supervisors.
- Addressed employee inquiries regarding benefits, payroll, and University policy, ensuring timely resolution and improved employee understanding.
- Designed and Implemented Diversity Recruitment Plan for the Office of the CIO
- Prepared and executed plan for OCIO I9 compliance and transition to eVerify program
- Participated in design of OCIO Mentoring Program
- Cross functional for HR Analyst position to include providing system maintenance, project management, and research in support of HRIS and employee analytics
Education
Bachelor of Arts - Interpersonal/Organizational Communications
The Ohio State University
Columbus, OhioSkills
- Talent acquisition
- Employee relations management
- Compliance oversight
- Legal adherence in HR
- Employee engagement
- Diversity initiatives
- Employee retention strategies
- HR data analysis
- HR analytics
- HRIS expertise
- Technological proficiency in HRIS
- Workforce planning
- Onboarding design
- Benefits administration
- Performance evaluation
- Project coordination
- Coaching and mentoring practices
- Communication effectiveness
- Problem-solving skills
- Remote work practices
- Staff compensation strategies
Timeline
Human Resources Business Partner
Dexian,LLC
2023.07 - Current
Project Manager
Dexian, LLC
2020.11 - 2023.06
HR Coordinator
American Girl
2018.04 - 2020.05
HRIS
American Girl
2014.08 - 2016.03
Human Resources Associate
The Ohio State University
2009.12 - 2010.12
Bachelor of Arts - Interpersonal/Organizational Communications
The Ohio State University