Nicole Lockwood
Charlotte,NC
Summary
Diligent multi-tasker skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
8
8
years of professional experience
71
71
years of post-secondary education
Work History
Gate Agent
American Airlines
Charlotte, NC
05.2021 - Current
- Tagged and transferred baggage from scales to designated conveyor belt.
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with ticketing and baggage check-in requirements.
- Sold, printed and reissued available tickets to customers at check-in.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
Team Lead
Amazon
Charlotte, NC
07.2020 - 05.2021
- Supported the Production Supervisor and Production Associates
- Performed all task as directed by the supervisor or management
- Ensure orders are handled timely and effectively and customers standards are upheld
Administrative Assistant/Secretary
724 Trucking LLC
Charlotte, NC
10.2015 - 07.2018
- Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals
- Documented information, updated files or paperwork, and maintained documents such as correspondence or other material
- Operated office equipment, such as fax machines, copiers, or phone systems
Education
Associate of Science - Health Sciences - Medical
Ultimate Medical Academy
GED -
Threshold Learning Center
Rochester, NY 02.2002 - 05.2023
Certificate - Bartending
ABC Bartending School
Charlotte, NC 11.2021 - 11.2021
Skills
Friendly service mentality
Problem-Solving
Teamwork and Collaboration
Liquor, beer and wine knowledge
Engaging personality
Handling difficult customers
Accomplishments
- Coastal CNA - Wilmington, NC
- Medical Assistant - Charlotte, NC
- ABC Bartending School - Charlotte, NC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate - Bartending
ABC Bartending School
11.2021 - 11.2021
Gate Agent
American Airlines
05.2021 - Current
Team Lead
Amazon
07.2020 - 05.2021
Administrative Assistant/Secretary
724 Trucking LLC
10.2015 - 07.2018
GED -
Threshold Learning Center
02.2002 - 05.2023
Associate of Science - Health Sciences - Medical
Ultimate Medical Academy