Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Nicole Lockwood

Charlotte,NC

Summary

Diligent multi-tasker skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

8
8
years of professional experience
71
71
years of post-secondary education

Work History

Gate Agent

American Airlines
Charlotte, NC
05.2021 - Current
  • Tagged and transferred baggage from scales to designated conveyor belt.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Sold, printed and reissued available tickets to customers at check-in.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.

Team Lead

Amazon
Charlotte, NC
07.2020 - 05.2021
  • Supported the Production Supervisor and Production Associates
  • Performed all task as directed by the supervisor or management
  • Ensure orders are handled timely and effectively and customers standards are upheld

Administrative Assistant/Secretary

724 Trucking LLC
Charlotte, NC
10.2015 - 07.2018
  • Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals
  • Documented information, updated files or paperwork, and maintained documents such as correspondence or other material
  • Operated office equipment, such as fax machines, copiers, or phone systems

Education

Associate of Science - Health Sciences - Medical

Ultimate Medical Academy

GED -

Threshold Learning Center
Rochester, NY
02.2002 - 05.2023

Certificate - Bartending

ABC Bartending School
Charlotte, NC
11.2021 - 11.2021

Skills

Friendly service mentality

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Accomplishments

  • Coastal CNA - Wilmington, NC
  • Medical Assistant - Charlotte, NC
  • ABC Bartending School - Charlotte, NC

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Certificate - Bartending

ABC Bartending School
11.2021 - 11.2021

Gate Agent

American Airlines
05.2021 - Current

Team Lead

Amazon
07.2020 - 05.2021

Administrative Assistant/Secretary

724 Trucking LLC
10.2015 - 07.2018

GED -

Threshold Learning Center
02.2002 - 05.2023

Associate of Science - Health Sciences - Medical

Ultimate Medical Academy

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Nicole Lockwood