Nicole London

• Develop and execute merchandising strategies to drive sales and increase customer engagement.

• Manage a team of 30+ merchandisers, providing guidance, training, and performance evaluations.

• Conduct interviews and complete the hiring process for all merchandisers.

• Establish strong relationships with multiple accounts across the DMV.

• Organize and plan team building events, assist with employee milestones and achievements.

• Conduct team meetings to ensure merchandising standards are followed; distribute awards and review upcoming key points in the week/month.

• Analyze market trends and competitor activities to identify opportunities for product assortment improvements. Present improvements to supervisor and leadership team.

• Implement visual merchandising standards across multiple store locations to enhance brand consistency.

• Optimize product placement and displays to maximize visibility and drive impulse purchases.

• Conduct regular store visits to assess compliance with merchandising guidelines and provide feedback on execution.

• Identify underperforming products or categories and develop action plans for improvement. Present improvements to supervisor and leadership team.

• Lead the implementation of new merchandising software/systems to streamline processes and improve efficiency.

• Conduct regular store visits to assess visual merchandising execution. Provide training and feedback to ensure compliance with brand standards.

• Manage the development of planograms and floor layouts to optimize space utilization and enhance the shopping experience for customers.

• Create the schedule for all merchandisers on North Star and upload to the Savvy app.

• LPO for the WFM Program which includes presenting, training, and rolling it out to the team.

• LPO of North Star which includes assisting other managers with scheduling and troubleshooting any technical issues; tracking the BCR’s and merchandisers on how long they are in each account.

• Managed a route, prioritized stops, set a schedule, service accounts.

• Achieved a net rev of 5.9% and MC$ were plus 10%; which gave an excellent score for this location.

• Generated sales by selling to and servicing customers.

• Rotated and stocked products on shelves and displays, in coolers, and in stores backrooms.

• Grew sales volume in expediential amounts, ensured market sharing, product distribution, space allocation, and customer service in all assigned accounts.

• Took inventory and placed orders for future delivery.

• Built displays and sets up promotional materials such as pricing signs and banners.

• Sold and executed all promotions,

• Generated selling opportunities by maintaining and increasing shelf facings, cleaning shelves, and rotating products.

• Provided excellent service to assigned accounts and creates great relations with all store management.

• Followed all safety procedures and protocols while stocking and lifting.

• Maintained a positive image that adheres to company standards.

• Made recommendations to vendors to help increase growth.

• Prepared product displays and other promotional material.

• Worked back stock if no orders are in. Fronting/leveling shelves neatly.

• Rotated and checked for any damaged product.

• Stocked the shelves, displays and end caps when order is in. Filling all gaps.

• Maintained a positive image that adheres to company standards.

• Made recommendations to vendors to help increase growth.

• Prepared product displays and other promotional material.

• Worked back stock if no orders are in. Fronting/leveling shelves neatly.

• Rotated and checked for any damaged product.

• Stocked the shelves, displays and end caps when order is in. Filling all gaps.

• Greeted customers; answered to inquiries; bagged groceries; scanned items.
• Provided information to customers by verifying understanding of request; answering questions; offering assistance. Initiates service by recording requests; forwarding to dispatching.
• Helped and directed customers to shorter lines.
• Operated self-scan by assisting customers with help when needed. Making sure bags are well stocked. Made sure all cashiers and baggers are assisting their customers and following directives.
• Handled Western Union, money orders, returns, and lottery.
• Guided customers to the items they need, replenished the grocery shelves when items went out of stock, assisted with the checkout process, helping customers load their groceries into their vehicles, cleaning the store and gathering all front of house reports.

• Properly stocked retail shelves with products.

• Safely and accurately restocked product shelves.

• Ensured products are front facing and orderly on shelves.

• Interacted with customers of diverse background in a positive manner.

• Provided accurate information to customers on location of items in store.

• Worked with other team members to ensure products are properly stocked on shelves.

• Supported other grocery store personnel such as cashiers to help with the check-out process.

• Assisted customers in taking groceries to their vehicles, upon request.

• Maintained the highest level of customer service.
• Ability to solve problems under pressure while maintaining a fun, friendly environment. Provided guidance, instruction, and leadership for my team.
• Proven ability to motivate a team and drive culture to create results Opened and closed the facility.
• Performed maintenance duties as directed to maintain a clean and safe facility. Assisted in training of staff in all areas of the park.
• Managed inventory week by week.
• Submitted inspections for all courts weekly and monthly. Submitted incident reports.
• Head of Maintenance.

• Managed by supervising, delegating and providing guidance to the staff to ensure compliance with policies and procedures.
• Created a team environment and ensure the staff performs daily responsibilities.
• Worked with the management team to promote and execute Sky Zone programs and special events. Maintained the highest level of customer service.
• Communicated directly with the guests and have the ability to problem solve. Provided guidance, instruction, and leadership for my team.
• Oversaw the maintenance team and perform maintenance duties as directed to maintain a clean and safe facility.
• Assisted in hiring and training of staff in all areas of the park. Managed inventory and communicate effectively with vendors. Evaluated performance and initiate disciplinary actions if necessary. Opening and closing the facility.
• Managed day to day operations.