Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Nicole Lora

Miami,FL

Summary

Motivated and personable professional with a strong background in customer service and office operations. Skilled in managing schedules, processing payments, and providing exceptional client experiences in fast-paced environments. Demonstrates excellent communication, problem-solving, and multitasking abilities, with a proven track record of increasing client satisfaction and fostering positive relationships. Highly organized and detail-oriented, with a commitment to maintaining a welcoming and efficient atmosphere.

Overview

3
3
years of professional experience

Work History

Receptionist

Glosslab
Miami, FL
12.2023 - 08.2024
  • Managed appointment scheduling and confirmed bookings, ensuring efficient salon operations.
  • Answered phone calls, addressed client inquiries, and handled any concerns with courtesy and professionalism.
  • Promoted and marketed membership packages to clients.

Beverage Clerk

Starbucks, Publix
Miami, FL
11.2023 - 07.2024
  • Memorized over 50 menu items to create and customize for 200+ customers a day
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Optimized workflow by maintaining a clean and organized workspace.
  • Monitored inventory levels of supplies and restocked when necessary.

Guest Services

LoanDepot Park
Miami, FL
03.2023 - 04.2024
  • Assisted guests with inquiries and provided solutions to problems.
  • Scanned tickets, and facilitated smooth entry into the stadium.
  • Warmly welcomed guests and ensured a memorable experience.

Stocker

Publix
Miami, FL
12.2021 - 12.2022
  • Inspected stock for damage or defects and reported issues to management.
  • Provided customer service by answering questions about product location, price and availability.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Maintained a neat, clean and orderly warehouse environment at all times.

Education

Associate of Science - Diagnostic Medical Sonography

Miami Dade College
Miami, FL
05-2028

High School Diploma -

Slam - Sports Leadership And Management
Miami
05-2024

Skills

  • Customer Service
  • Sales Expertise
  • Effective Leadership
  • Strategic Marketing
  • Organizational Development
  • Complex problem solving
  • Independence
  • Time management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Graduated highschool with over 600 community service hours.
  • Managed the girls basketball team 2021-2024
  • National Arts Honor Society 2021-2024

Timeline

Receptionist

Glosslab
12.2023 - 08.2024

Beverage Clerk

Starbucks, Publix
11.2023 - 07.2024

Guest Services

LoanDepot Park
03.2023 - 04.2024

Stocker

Publix
12.2021 - 12.2022

Associate of Science - Diagnostic Medical Sonography

Miami Dade College

High School Diploma -

Slam - Sports Leadership And Management

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Nicole Lora