Nicole L. Turner
Chester,VA
Summary
Customer service expert specializing in resolving escalated issues and delivering exceptional support. Well-versed in employee benefits administration procedures. Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Access, and Outlook. Knowledgeable in background investigation checks and VA State Police System. Highly capable of working independently with a focus on confidentiality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resource Analyst
Virginia Employment Commission
Richmond, VA
05.2007 - 08.2017
- Assisted in the recruitment process by coordinating interviews with hiring managers and candidates.
- Created communication materials for new hire onboarding processes.
- Prepares payroll transactions for entire agency. Reviews documents for accuracy and completion. Ensures required documentation is received for new hires and transfers into agency, as well as coordinating personnel file requests for employees transferring in or out of the agency. Accurately inputs data into PMIS, BES, and CIPPS, i.e. Performance ratings, and funding code changes, and etc.
- Administer the agency's Workers' Compensation program to ensure employees are informed of available benefits, policies, and procedures. Once the internal incident report is completed, it is then forwarded to Managed Care Innovations (WC Insurer) along with supplementary reports and any information deemed necessary to review/investigate the workers' compensation claim. Responsible for completion and timely submission of Compensation Reports (both the Loss Time and Loss Control Reports) to the Office of Workers Compensation. Responsible for logging injuries under OSHA guidelines.
- Administers employee award and recognition programs to ensure employees are recognized for their years of service. Once a report is received from the HURman Depository, develop and distribute an email soliciting award selections for qualified employees. Compiles selections, orders product from vendor, and verifies receipt and condition of all items. Ensures certificates are signed by appropriate parties and distributes with service awards to appropriate managers prior to awards ceremonies.
HR Technician
VA Department of Rehabilitative Services
02.2006 - 05.2007
- Prepared payroll processing documents for all Disability Service Agencies and reviewed for accuracy and proper documentation
- Ensured required documentation was received for new hires and transfers into agency, as well as coordinating personnel file requests for employees transferring into or out from the agency
- Accurately input data into PMIS, including employee personnel changes, IPP ratings, and funding code changes, etc
- Download and print P3s for DHRM-initiated actions (IPP) to be matched with performance evaluations
- Received, processed and approved requests for Family and Medical Leave and the leave sharing programs for DBVI/VRCB to include VIB enterprise division with two separate leave systems
- Coordinated recruitment and selection process for DBVI/VRCB/VIB/DDHH/VBPD as assigned
- Assisted the hiring supervisor with recruiting media, ad development, and posting job announcements
- Screened positions based on pre-established criteria, reviewed/edit interview questions, reviewed selection documentation to ensure lawful selection practices, compile hiring documentation for consultant review and approval
- Ensured complete recruitment documentation is maintained
- Managed service award program for DBVI/VRCB/VIB
- Downloads file from file repository system indicating employees eligible for service awards
- Compiled selections, and ordered product from vendor, and verified receipt and condition of all items
- Ensured certificates were signed by appropriate parties and distributed with service awards to appropriate managers prior to awards ceremonies
- Coordinated Statement of Economic Interest/Conflict of Interest forms for all Disability Service Agencies DSA’s and forwarded to the Commissioner’s Executive Assistant for Submission to the Secretary
Personnel Assistant
VA Department of Corrections
02.2004 - 02.2006
- Processed and maintained all payroll related information, leave accounting and human resource policies in regulation to the Department of Human Resource Management (DHRM) and the Department of Corrections (DOC) and provided written or oral responses to requests for guidance within both Departments regarding policy and procedure
- Utilized various databases extensively to include; Personnel Management Information System (PMIS), the Benefits Eligibility System and the HRIS, Human Resource Information System
- Conducted personal training for field units concerning the different types of leave and administrative policies as well as assists employees with resolution of payroll, leave-keeping problems and with orientation of new personnel
- Served as back up benefits administrator and counseled employees regarding their state benefits by interpreting and explaining personnel policies and procedures to employees; such as Family Medical Leave (FMLA), Virginia Sick Disability Program (VSDP), sick leave and other leave information
Personnel Services Specialist
VA Army National Guard
09.1997 - 09.2005
- Responsible for monitoring and processing suspense actions, personnel evaluations, requests for transfer, separation and or retirement, applications for Officer Candidate School, for Warrant Officer Flight and Other Training
- Prepared and maintained Officer & Enlisted Personnel Records with applied knowledge of provisions and limitations of the 'Freedom of Information and Privacy Acts'
- Was responsible for typing correspondence such as Assignment Orders, Line of Duty Investigations, recommendations for awards and decorations and etc
- In draft and final copy
- Posted changes to army regulations and other publications, and maintained the files on the automated data processing system
- Counseled Soldiers regarding personal casualty documents (life insurance), promotion opportunities and eligibility status for retirement based on retirement points
- Initiated applications for Passports and Visa and processed personnel identification card and tag applications utilizing the automated data system, and taking soldier’s photograph
- This was done manually when the automated system was not available by mounting photo onto card, and then laminating
Office Services Specialist
Riverside Regional Jail
01.2002 - 02.2004
- Collected, reviewed/audited all employee time sheets before supervisory review
- Upon completion of the supervisory review for timesheets entered all payroll information onto the recap computer system
- Drafted inner and outer correspondence for unit such as memorandums, letters, minutes and any other form of correspondence as needed and typed final copy for Housing Unit Manager
- Transcribed minutes at any meeting deemed by policy request from a Supervisor
- Consolidated and prepared the housing unit monthly status report to include: current inmate population, incident reports, misconduct reports, training as well as resignation/terminations
- Served as committee member for all major and minor hearings; initiated inmate Pod Files (Inmate Housing Files) for all new intakes and transfers files between housing units
- Performed accounts receivable, and payable functions, ordered facility supplies and prepared staff travel vouchers
- Interpreted, integrated and disseminated large volumes of data and assisted in generating, processing and monitoring program requirements for activities and documents
Education
Bachelor of Science - Human Resources Management
Strayer University
Washington, DCSkills
- Employee Relations
- Benefits Administration
- Payroll Administration
- Exit Interviews
- Data Verification
- Paperwork Processing
- Pre-Employment Screening
- Training and mentoring
References
Are available upon request.
Certification
- Society of Human Resource Management - Certified Professional - SHRM-CP
Timeline
Human Resource Analyst
Virginia Employment Commission
05.2007 - 08.2017
HR Technician
VA Department of Rehabilitative Services
02.2006 - 05.2007
Personnel Assistant
VA Department of Corrections
02.2004 - 02.2006
Office Services Specialist
Riverside Regional Jail
01.2002 - 02.2004
Personnel Services Specialist
VA Army National Guard
09.1997 - 09.2005
- Society of Human Resource Management - Certified Professional - SHRM-CP
Bachelor of Science - Human Resources Management
Strayer University
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