Nicole Lytle
Pooler,GA
Summary
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Good eye for detail; well organized, skilled in setting priorities.
Procedure and Policy Development. Proven record of innovative and effective staff management.
Strong Interpersonal and communication skills. Conscientious and thorough with detail. Strength in analyzing, researching, and problem-solving. Successful in mastering new skills through hands-on experience.
VOLUNTEER: Created a website via Wix for a non-profit organization. Created Logos for a non-profit organization. Created a logo and sample menu for a restaurant makeover. Created a beauty blog website via Wix for an associate. Published written content on a travel blog. Executive Director for a non-profit organization. Assisted in developing a non-profit.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager/Billing Specialist/Medical Assistant
Sterling Behavioral Health Services
Ashburn, VA
09.2021 - Current
- Completed financial audit of clinic's operational finances
- Found and corrected previous medical billing errors
- Created clinic budget
- Maintain clinic’s operational accounting
- Researched and acquired new EMR
- Set up new EMR
- Trained staff on new EMR
- Redesigned the clinic’s website
- Created employee handbook
- Have overseen up to 3 employees at one time
- Maintain patient charts
- Organized, scanned, and boxed up charts in theoffice for storage
- Insurance eligibility checks through multiple platforms
- Investigate and correct insurance denials
- Maintain up-to-date insurance for patients
- Collect outstanding balances and copays
- Resolve unpaid insurance claims
- Post insurance payments to EMR
- Submit claims through EMR
- Assist providers with administration needs including scheduling
- Complete medication prior authorizations using CoverMyMeds
- Assist providers with medication management for patients
- Assist patients with medication needs
- Assist patients with various forms needed such as FMLA or accommodations
- Communicating with various pharmacies.
Marketing/Inventory Manager
Spicy Pig Cafe
West Chester, PA
06.2020 - 12.2020
- Redesigned restaurant menu
- Redesigned restaurant website
- Managed Facebook and Instagram accounts
- Paid social media on Facebook
- Monitored, ordered, and methodically comparison-shopped for best prices
- Created loyalty cards.
- Strengthened inventory processes to balance supply needs with budget and space limitations
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory
- Developed and implemented policies and procedures for inventory management
- Reviewed established business practices and improved processes to reduce expenses
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
Website Auditor/Manager
Income Store
Lancaster, PA
01.2019 - 12.2019
- Audited over 100 websites from a user perspective
- Conducted edits to content and images
- Repaired broken links and replaced irrelevant links
- Created interlinking site structures and navigations to 10 sites while maintaining best SEO practices
- Monitored and created over 50 social media accounts
- Spearheaded site auditing process for over 200 websites for efficiency and to save company revenue
- Created web forms
- Installed and activated WordPress plugins
- Created auto-scheduling for social media posts, namely Buffer
- Connected Pinterest accounts with WordPress sites
- Created and applied Favicons to over 100 sites.
- Communicated with auditee staff to obtain necessary information for audits
- Interviewed business owners to understand needs and explain audit scope
- Planned and executed follow-up audits at appropriate intervals
Account Manager
Income Store
Lancaster, PA
12.2017 - 01.2019
- Manager and website manager for over 200 clients
- Client-facing interaction, portfolio, and website management with 50 monthly portfolio updates
- Helped lead client communications team of 5 team players
- Performed various administrative duties
- Worked with various other team leads to resolve any problems to provide excellent customer service
- Content optimization and planning
- SEO Research compiling thousands of keywords
- Created SEO keyword silos.
- Contributed to team objectives in fast-paced environment
- Met existing customers to review current services and expand sales opportunities
Education
Bachelor of Science -
Ashford University
San Diego, CADecember 2020
Certifications -
Springhouse Education And Consulting
June 2020
Skills
- G-
- Suit Programs (Intermediate)
- Microsoft Office Programs (Intermediate)
- Social Media Management (Intermediate)
- Wix Web Design Platform (Intermediate)
- Financial Auditing
- EMR (Expert)
Certification
- Certificates of Completion
- Web Design Using HTML/CSS
- Photoshop Level 1
- UX Prototyping with Adobe XD
- WordPress Level 1
- Adobe Premiere
- Adobe Illustrator Level 1
- Introduction to SEO Optimization
- InDesign Level 1
- Google Paid Search Marketing
- Excel Level 1 and Level 2
- Google Analytics Level 1 and Level 2
Timeline
Office Manager/Billing Specialist/Medical Assistant
Sterling Behavioral Health Services
09.2021 - Current
Marketing/Inventory Manager
Spicy Pig Cafe
06.2020 - 12.2020
Website Auditor/Manager
Income Store
01.2019 - 12.2019
Account Manager
Income Store
12.2017 - 01.2019
Bachelor of Science -
Ashford University
Certifications -
Springhouse Education And Consulting
- Certificates of Completion
- Web Design Using HTML/CSS
- Photoshop Level 1
- UX Prototyping with Adobe XD
- WordPress Level 1
- Adobe Premiere
- Adobe Illustrator Level 1
- Introduction to SEO Optimization
- InDesign Level 1
- Google Paid Search Marketing
- Excel Level 1 and Level 2
- Google Analytics Level 1 and Level 2
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