Nicole Macak
Fort Myers,FL
Summary
Highly motivated Vacation Sales Associate with extensive customer service and sales experience. Inside sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with existing owners. Consistently recognized for sales performance and excellence in customer service.
Overview
15
15
years of professional experience
Work History
Sales Associate
Marriott Vacations Worldwide Corp
08.2021 - Current
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
- Inside sales account manger
Sales Associate
Wyndham Vacation Ownership
03.2008 - 07.2021
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built relationships with customers
- Used persuasive sales techniques
- Telephone Sales
- Virtual Sales presentations
- Top Sales rep
Education
Bachelor of Arts - Education
Radford University
Radford, VA05.2004
Skills
- Goal-Driven
- Active Listening
- Negotiation
- Excellent People Skills
- Guest Relations
- Exceeding Customer Expectations
- Positive Customer Engagement
- Customer Service
- Persuasion
- Service-Orientation
- Teamwork and Collaboration
- Social Perceptiveness
- Critical Thinking
- Hospitality and Accommodation
- Sales Expertise
- Product Promotion
Accomplishments
- top 1% of all Sales Reps Nation wide at Wyndham Worldwide 2012-2021
- 2022 Sales Rep of the year Marriott Vacation ownership
- Presidents Council 2014,2015.2017,2019
Timeline
Sales Associate
Marriott Vacations Worldwide Corp
08.2021 - Current
Sales Associate
Wyndham Vacation Ownership
03.2008 - 07.2021
Bachelor of Arts - Education
Radford University
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