Nicole Mallett
Park Forest,IL
Summary
Dynamic nonprofit professional with over 20 years of experience in program development, project management, budgeting, and behavioral health therapy. Proven expertise in ambulatory and long-term care coordination, supported by a strong foundation in healthcare quality assurance principles and practices. Skilled in fostering effective communication, organizing complex initiatives, and implementing innovative solutions to enhance service delivery. Committed to driving impactful outcomes through strategic planning and collaboration in fast-paced environments while ensuring high standards of quality control and compliance with industry regulations.
Overview
33
33
years of professional experience
Work History
Clinical Quality Management coordinator
Michael Reese Hospital
08.2018 - 09.2024
- Company Overview: 4Mission: To continue the legacy of Michael Reese Hospital through supporting research, education, and community service through relationships that foster quality healthcare.
- Initiated Client Advisory Board to include 11 patients / community stakeholders. Developed quality assurance procedures that led to overall program compliance increase of 35% to achieve 93% organizational compliance of Ryan White programs Standards of Care within 7 months.
- Oversee the continuous development of agency policies, processes, and procedures.
- Prepare and maintain quality management Quarterly and Annual performance reports, Emergency operations plan and Standard operating procedures.
- Facilitate monthly Clinical Quality Management meetings with 6 Interdisciplinary team members and 5 Community stakeholders virtually via Google suite, Zoom and Microsoft Team.
- Voice of Customer
- 4Mission: To continue the legacy of Michael Reese Hospital through supporting research, education, and community service through relationships that foster quality healthcare.
- Implemented corrective actions to address non-conformance issues, resulting in a significant reduction in defects and rework.
- Championed a culture of continuous improvement within the organization by fostering an open environment where employees felt empowered to suggest ideas for enhancements.
- Collaborated with cross-functional teams to develop comprehensive quality management plans, ensuring continuous improvement in operations.
Rehabilitative Services case manager
Michael Reese Hospital
01.2009 - 09.2024
- Monitored the progress of approximately 65 clients' progress and adjusting treatment plans as needed.
- Conducted monthly home visits with customers, their families and caregivers.
- Facilitated sessions with family members and caregivers to better manage the health conditions of patients Annually.
- Worked alongside other healthcare workers to facilitate access to medical and program services.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
Community Support Team Supervisor
Human Resources Development Institute
08.2008 - 01.2009
- Company Overview: Mission: Provide a high quality, patient-centered, integrated system of care for all.
- Provided Clinical guidance, and Supervisory oversight to the 7 Behavioral Health clinicians on the Community Support team.
- Coordinated the assessment and reassessment of adult mental illness and the treatment modalities for working with approximately 70 individuals with Chronic, Serious Mental illness.
- Provided direct interventions with persons served, that included: Psychotherapy, Counseling, and Coordination/Development of the Person-centered Treatment plan.
- Monitored and evaluated the services, interventions, and activities provided by the team.
- Facilitated daily Community Support Program team meetings in-person.
- Mission: Provide a high quality, patient-centered, integrated system of care for all.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
Business Manager
The Bulletin of the Atomic Scientists
11.2000 - 09.2001
- Company Overview: Mission: The Bulletin equips the public, policymakers, and scientists with the information needed to reduce man-made threats to our existence.
- Performed business operations that included payroll duties, monitoring OSHA compliance, Accounts payable/Accounts receivable and campaign management.
- Managed the Advancement coordinator and Marketing/Advertising coordinator.
- Analyzed financial results for debt compliance for compliance with 501(c)(3) designation.
- Prepared Annual reports required for Executive Committee meetings.
- Assembled document support for federal and state tax filing for the annual 990, 990-IL and quarterly sales & use tax. Updated annual and monthly trust reports.
- Mission: The Bulletin equips the public, policymakers, and scientists with the information needed to reduce man-made threats to our existence.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Streamlined business processes by implementing new project management tools and techniques.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
Business Manager
YMCA of Metropolitan Chicago-Roseland branch
01.1997 - 01.2000
- Company Overview: Mission: The YMCA of Metropolitan Chicago is committed to strengthening communities connecting all people to their purpose, potential, and each other.
- Forwarded local branches Month end journal entries and account reconciliation to the Metropolitan office.
- Delivered branch Capital campaign and the 4 Departments Analysis reports for Audit Finance Committee meetings.
- Organized the daily cash report and other cash related reports of: Day care services, Youth development, Community support services and Single Residency Occupant facility.
- Collaborated with the Comptroller / CFO in implementing process improvement projects.
- Generated Special projects and Executive Board reports for Roseland branch Vice President for review at Annual meeting.
- Mission: The YMCA of Metropolitan Chicago is committed to strengthening communities connecting all people to their purpose, potential, and each other.
IDCFS Medical Case Manager
Human Resources Development Institute
01.1996 - 06.1997
- Company Overview: Mission: Provide a high quality, patient-centered, integrated system of care for all.
- Monitored and maintained the Medical files of children that were in Foster Care program services in the State of Illinois.
- Acted as a bridge between the child's medical needs and the resources that are available to meet those needs.
- Assessed child's medical needs.
- Scheduled and tracked necessary medical, dental and mental health service.
- Provided guidance to foster parents about accessing and understanding available medical services for the foster child.
- Advocated for Foster children to receive appropriate medical care and treatment according to their individual needs.
- Maintained accurate and current medical records for each foster child.
- Collaborated with medical professionals, educators, and foster parents to ensure the child's records were accurate.
- Mission: Provide a high quality, patient-centered, integrated system of care for all.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
IDCFS case worker
Habilitative Services, Inc.
10.1996 - 01.1997
- Company Overview: Mission: HSI uses a comprehensive multi-tiered approach that engages prevention, intervention, treatment, research and services for the community.
- Provided support to children and families involved in the Foster Care system to ensure the well being, safety and permanency.
- Oversaw the placement of children in Foster care homes, ensuring their safety and well-being.
- Conducted thorough assessments of children's needs and developed individualized service plans in collaboration with families, foster parents and other professionals.
- Coordinated and facilitated access to educational, medical and mental health services.
- Advocated for the child rights, to ensure their rights are heard.
- Regularly monitored the child's progress, evaluating the effectiveness of services plan and making adjustments as needed.
- Conducted monthly home visits.
- Maintained up to date case records with documents in accordance with Agency and State policies and Regulations.
- Participated in ongoing professional development to ensure the use of best practices of discipline.
- Mission: HSI uses a comprehensive multi-tiered approach that engages prevention, intervention, treatment, research and services for the community.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Case Manager -Southeast Casemanagement Unit
Lutheran social services of Illinois
06.1995 - 12.1996
- Company Overview: Mission: Responding to the Gospel, Lutheran Social Services of Illinois brings healing, justice, and wholeness to people and communities.
- Maintained a caseload of simple to moderate complexity of community care and Title III clients.
- Completed in home Assessments and Annual Reassessments.
- Developed a written service plan for each case.
- Provided linkages according to specified referral procedures.
- Mission: Responding to the Gospel, Lutheran Social Services of Illinois brings healing, justice, and wholeness to people and communities.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Reduced client wait times for service access by optimizing internal referral processes.
Service Coordinator
Easter Seal Society
01.1995 - 12.1995
- Maintained caseload of Developmentally Delayed clients enrolled in the Birth to 3 years old, Exceptional Education program.
- Systematically provided follow-ups and monitoring of clients and their families.
- Developed working relationships with other Social service agencies and Community Organizations.
- Provided linkages to appropriate resources in accordance with specified referral procedures.
- Secured all written agreements in accordance with guidelines established by the State of Wisconsin.
Computer Lab Assistant- Division of Academic Support
University of Wisconsin-Oshkosh
01.1992 - 01.1995
- Company Overview: Mission: To provide high quality liberal education, prepare students to be leaders, foster sustainability, and be a research enhanced comprehensive education.
- Aided in providing continued Network support, instructed students on the usages of various computer software programs.
- Mission: To provide high quality liberal education, prepare students to be leaders, foster sustainability, and be a research enhanced comprehensive education.
Education
Boot camp for Masters Level Certificate - Public Health
DePaul high quality education Foundation of Chicago
01.2011
Master of Science - Public Service Management
DePaul University
01.2001
Bachelor of Science - Human Services, Special Education
University of Wisconsin -Oshkosh
Oshkosh, WI01.1995
Bachelor of Science - Human Services, Special Education
University of Wisconsin-Oshkosh
Oshkosh, WI01.1995
Skills
- Quality management system
- Customer satisfaction
- Quality tools
- Quality planning
- Microsoft office
- Operational excellence
- Preventive actions
- Strategic planning
- Corrective actions
- Internal auditing
- Documentation management
- Audit compliance
- Stakeholder management
- Total quality management
- Quality audits
- Teamwork and collaboration
- Problem-solving abilities
- Organizational skills
- Active listening
- Relationship building
- Task prioritization
- Interpersonal skills
- Analytical thinking
- Goal setting
Web
www.Linkedin/in/nicole-m-mps
Additional Work History And Volunteerism
- 2013, 57th Inauguration, Washington DC, Volunteer/Event Coordinator
- 2011, Provena Health St Joliet, IL, Destination Management
- 2010, Midwest Wedding Industry Professional, Oak Brook, IL, Advisory Board Member
- 2008, American Kidney Fund Luncheon, Chicago, IL, Event Advisor
- 2007, Chicago Department of Public Health Collaboration, Chicago, IL, Grant Review Panelist
- 2007, Chicago Humanity Arts Festival, Chicago, IL, Venue Coordinator
- 1999-2001, Junior Achievement of Chicago, Chicago, IL, Volunteer, Facilitated team building exercises., Encouraged entrepreneurship with High School students., Recruited and trained Volunteer leaders for Junior Achievement program.
Timeline
Clinical Quality Management coordinator
Michael Reese Hospital
08.2018 - 09.2024
Rehabilitative Services case manager
Michael Reese Hospital
01.2009 - 09.2024
Community Support Team Supervisor
Human Resources Development Institute
08.2008 - 01.2009
Business Manager
The Bulletin of the Atomic Scientists
11.2000 - 09.2001
Business Manager
YMCA of Metropolitan Chicago-Roseland branch
01.1997 - 01.2000
IDCFS case worker
Habilitative Services, Inc.
10.1996 - 01.1997
IDCFS Medical Case Manager
Human Resources Development Institute
01.1996 - 06.1997
Case Manager -Southeast Casemanagement Unit
Lutheran social services of Illinois
06.1995 - 12.1996
Service Coordinator
Easter Seal Society
01.1995 - 12.1995
Computer Lab Assistant- Division of Academic Support
University of Wisconsin-Oshkosh
01.1992 - 01.1995
Boot camp for Masters Level Certificate - Public Health
DePaul high quality education Foundation of Chicago
Master of Science - Public Service Management
DePaul University
Bachelor of Science - Human Services, Special Education
University of Wisconsin -Oshkosh
Bachelor of Science - Human Services, Special Education
University of Wisconsin-Oshkosh
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