Danielle Fitzgerald
Operations & Service Professional
Wrentham,MA
Summary
Detail-oriented professional with experience in customer-focused environments, excelling in organizational and communication skills. Skilled in managing multiple tasks accurately under pressure while adapting to new systems. Focused on delivering exceptional customer service in both team-oriented and independent roles, ready to leverage skills in a growth-oriented professional setting.
Overview
19
19
years of professional experience
Work History
Bartender
Fire Cantina & Grill
Pawtucket, RI
05.2026 - Current
- Crafted unique cocktails and beverages to enhance guest experiences.
- Provided excellent customer service, fostering repeat business and positive reviews.
- Managed bar inventory to ensure quality ingredients and seamless service.
- Served high customer volumes during special events, nights, and weekends.
- Oversaw daily cash management and reconciled transactions to maintain financial accuracy.
- Administered precise handling of cash and credit transactions with Toast POS
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with coworkers to provide efficient, friendly service that created a positive dining and entertainment experience for guests.
- Collaborated with coworkers to deliver friendly service, enhancing guest satisfaction and overall experience.
Shipping and Receiving Associate
RH Outlet
Foxborough, MA
09.2025 - 04.2026
- Oversaw shipping and receiving operations, ensuring timely and accurate order fulfillment.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
- Conducted regular audits of incoming and outgoing shipments to ensure compliance with quality standards.
- Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
- Received incoming shipments, compared contents against associated records and transmitted to proper department..
- Collaborated with cross-functional teams to streamline logistics and enhance customer satisfaction.
- Collaborated with team members to achieve department goals and improve overall efficiency in the workspace.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Supported cross-functional teams during peak periods by allocating additional resources to meet demanding workloads.
City Carrier
USPS
Norwood, MA
03.2021 - 05.2025
- Balanced workload effectively during periods of staff shortages or increased demand due to seasonal fluctuations in mail volume.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
- Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
- Assisted customers with inquiries and resolved issues promptly, fostering positive relationships within the community.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Balanced workload effectively during periods of staff shortages or increased demand due to seasonal fluctuations in mail volume.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
- Planned and cased mail in sequence of delivery for designated route.
- Managed daily sorting and organization of mail to optimize delivery processes.
- Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.
- Maintained compliance with postal regulations and safety protocols during deliveries.
Bartender/Shift Lead
Hotel Indigo
05.2019 - 03.2021
- Crafted customized cocktails and beverages, enhancing guest experiences and satisfaction.
- Provided exceptional customer service, fostering a welcoming atmosphere for diverse clientele.
- Worked in a high-end hotel restaurant, collaborating with a team of bartenders to deliver exceptional guest service in a fast-paced, professional hospitality environment.
- Managed bar inventory, ensuring optimal stock levels and organization for efficient service.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new staff on bar protocols, drink preparation techniques, and customer engagement strategies.
- Addressed guest feedback promptly, resolving issues to maintain high standards of service quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Victory Grille
02.2017 - 02.2019
- Fostered teamwork culture, collaborating with colleagues to ensure smooth operations during peak hours.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Cultivated loyal clientele through friendly conversations and exceptional service.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Managed simultaneous customer, team, and business needs, minimizing delays and errors.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Assistant General Manager
The Local Kitchen and Drinks
01.2016 - 01.2017
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Developed staff schedules ensuring optimal coverage during peak hours.
- Collaborated with management on budget planning and cost control initiatives.
- Led team meetings to communicate goals, performance standards, and best practices.
- Ensured compliance with health and safety regulations through regular audits.
- Fostered a positive work environment that improved employee engagement and retention rates.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
- Oversaw vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Completed inventory purchases and oversaw shipment processing.
- Enhanced team performance by providing regular coaching and feedback to employees.
Manager
Blue On Highland
01.2014 - 01.2016
- Collaborated with upper management to develop strategic goals and operational plans.
- Managed staff schedules, optimizing team coverage for peak performance periods.
- Supervised daily operations to ensure adherence to company policies and standards.
- Trained and mentored new employees on operational procedures and customer service excellence.
- Trained and guided team members to maintain high productivity and performance metrics.
- Resolved customer complaints promptly, improving overall satisfaction rates through effective communication.
- Developed employees' understanding of key job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Monitored inventory levels and ordered supplies to ensure adequate stock.
- Conducted regular inventory audits to maintain stock accuracy and reduce discrepancies.
- Interacted well with customers to build connections and nurture relationships.
Day Operations Manager/Lead Server
Spiga Ristorante
01.2011 - 01.2014
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Trained new servers in menu knowledge and service protocols, improving team performance.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Fostered loyalty by establishing connections with returning guests.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Assisted in inventory management and supply ordering, supporting operational efficiency and cost control.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender/Server/Room Service/Front Desk Agent
Sheraton Needham Hotel
01.2008 - 01.2011
- Provided exceptional guest service across restaurant and front desk operations.
- Crafted and served a diverse range of cocktails, enhancing guest satisfaction and experience.
- Maintained cleanliness and organization of bar area to ensure compliance with health regulations.
- Trained and mentored new staff on efficient bartending techniques and customer service standards.
Education
Certificate - Paralegal Studies
Quincy College
Quincy, MA01-2012
Trade school - Cosmetology
Blaine Beauty School
Boston, MA01-2006
High school diploma - undefined
Walpole High School
Walpole, MA05-2005
Skills
Hospitality service expertise
Customer service
Customer relations
Clear and effective communication
Strong multitasking
Complex Problem-solving
Team player attitude
Highly reliable
Self-motivated and disciplined
Cleaning and organizing
Team collaboration
Punctual and dependable
Timeline
Bartender
Fire Cantina & Grill
05.2026 - Current
Shipping and Receiving Associate
RH Outlet
09.2025 - 04.2026
City Carrier
USPS
03.2021 - 05.2025
Bartender/Shift Lead
Hotel Indigo
05.2019 - 03.2021
Bartender
Victory Grille
02.2017 - 02.2019
Assistant General Manager
The Local Kitchen and Drinks
01.2016 - 01.2017
Manager
Blue On Highland
01.2014 - 01.2016
Day Operations Manager/Lead Server
Spiga Ristorante
01.2011 - 01.2014
Bartender/Server/Room Service/Front Desk Agent
Sheraton Needham Hotel
01.2008 - 01.2011
High school diploma - undefined
Walpole High School
Trade school - Cosmetology
Blaine Beauty School
Certificate - Paralegal Studies
Quincy College