Nicole Martin
Overland Park,KS
Summary
Results-oriented leader with extensive experience in driving operational efficiency and strategic growth. Expertise in fostering team collaboration, navigating complex challenges, and optimizing processes. Committed to cultivating positive workplace cultures and delivering impactful results.
Overview
6
6
years of professional experience
Work History
General Manager
The Farmhouse
Kansas City, MO
02.2025 - Current
- Led team to enhance operational efficiency and improve service delivery standards.
- Implemented strategic initiatives to optimize resource management and reduce costs.
- Oversaw daily operations, ensuring adherence to quality control and safety protocols.
- Mentored staff, fostering professional growth and enhancing team performance through continuous training.
- Collaborated with farmers and vendors to secure high-quality fresh ingredients.
- Monitored financial performance, set budgets, and controlled expenses to ensure financial stability and support long-term growth.
General Partner
The Shack Breakfast and Lunch
Overland Park, KS
03.2021 - 02.2025
- Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation.
- Analyzed weekly and monthly sales and trends and compared to actual figures to prepare projections.
- Established standards for personnel performance and customer service.
- Tracked food service costs to ensure compliance with budget guidelines and targeted profit margins.
- Oversaw food and equipment inventories to align with business demand.
Assistant Manager
The Shack Breakfast and Lunch
Overland Park, KS
07.2020 - 02.2021
- Managed customer inquiries, complaints, and feedback to improve service satisfaction.
- Scheduled and directed staff in daily work assignments to enhance operational efficiency.
- Assisted in implementing sales plans and controls to meet or exceed financial goals.
- Planned and executed special events and functions to strengthen community engagement.
- Estimated food and supply needs to place orders with distributors.
Education
High School Diploma -
Manhattan High School
Manhattan, KS05-2012
Skills
- Hiring Procedures
- Cost Control
- Efficient multi-tasker
- Customer Service
- Food Safety Management
- Communication
- Team leadership
- Product development
Timeline
General Manager
The Farmhouse
02.2025 - Current
General Partner
The Shack Breakfast and Lunch
03.2021 - 02.2025
Assistant Manager
The Shack Breakfast and Lunch
07.2020 - 02.2021
High School Diploma -
Manhattan High School