Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Martin-Haitz

Cincinnati,OH

Summary

I am ready for a new and exciting chapter in life. I have realized my love for nature, animals, conservation, and the Cincinnati Zoo and Botanical Gardens. My ability to communicate at the highest level will make me a perfect addition to the zoo in many ways. My skill set in managing individuals of all ages, as well as, my love for understanding others situation with empathy will allow me to be a wonderful asset to any organization.


I am excited to part of a team that is doing great things for our city as well as the world. I am ready to be a part of zoo.

Overview

22
22
years of professional experience

Work History

Assistant Store Manager

CosmoProf
03.2019 - Current
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Master Stylist

Nicole's Loft
06.2002 - Current
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
  • Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
  • Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
  • Increased revenue through effective customer service and inventory management.
  • Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
  • Mentored junior stylists, sharing industry knowledge and best practices to enhance their skills and confidence.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Trained new cosmetologists on makeup and skincare products and techniques.

Education

Bachelor of Science - Psychology

University of Phoenix
Tempe, AZ
05.2014

Skills

  • Business Growth Initiatives
  • Store Organization
  • Customer experience
  • Sales Techniques
  • Needs Assessment
  • Sales Coaching
  • Strategic Planning
  • Assignment Delegation
  • Mentoring and Coaching
  • Business marketing
  • Database Management
  • Administrative Management
  • Hiring and Training
  • Effective leader
  • Employee reviews
  • Operations
  • Motivational Techniques
  • Teamwork and Collaboration
  • Decision-Making
  • Team Management
  • Goals and performance
  • Customer Service and Engagement
  • Goal Setting

Timeline

Assistant Store Manager

CosmoProf
03.2019 - Current

Master Stylist

Nicole's Loft
06.2002 - Current

Bachelor of Science - Psychology

University of Phoenix

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Nicole Martin-Haitz