Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AdministrativeAssistant
Donnie Mason

Donnie Mason

Washington DC,DC

Summary

Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

25
25
years of professional experience

Work History

Assistant Store Manager

Amazon Fresh
Franconia, Virginia
05.2021 - Current
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Created and maintained safe and secure work environments for employees.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Assistant Store Manager

Safeway
Washington DC, DC
11.2005 - 05.2021
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant Manager

Home Depot
Capitol Heights, MD
02.1998 - 11.2005
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor Of Administrative Studies - Business Administration And Management

Howard University
Washington, DC
06.2007

Associate Of Applied Business - Business Administration

Montgomery College
Rockville, MD
07.2004

Skills

  • Order Management
  • Goals and Performance
  • Issue Resolution
  • Staff Supervision
  • Employee Scheduling
  • Records Maintenance
  • Staff Management
  • Customer Service
  • POS Systems Operations
  • Cost Control
  • Sales and Marketing
  • Customer Experience
  • Verbal and Written Communication
  • Retail Operations
  • Work Planning and Prioritization
  • Sales Growth
  • Process Improvement
  • Store Opening and Closing
  • Coaching and Mentoring
  • Hiring and Training
  • Strategic Merchandising
  • Regulatory Compliance
  • Attention to Detail
  • Inventory Control
  • Improve Performance
  • Performance Monitoring and Evaluation
  • Corrective Actions
  • Payroll Administration and Timekeeping
  • Team-Building Exercises
  • Management Training
  • Retail Effectiveness
  • Business Leadership
  • Waste Management and Reduction
  • Manage Operations
  • Business Growth Initiatives
  • Leadership

Additional Information

CERTIFICATIONS

HR ManagementAWS Certified Solutions Food Safety Management CPR Adult and Child

REFERENCES

  • David Holmes — Amazon Fresh Store Manager Manager (301) 704-8310 davbholm@amazon.com
  • Michael Bigelow — Safeway Foods Store Director Manager (240) 416-5050 Michael.Bigelow@safeway.com Garfield Burton — Macedonia Baptist Church
  • Pastor Pastor (240) 304-7155 blessedburtons@aol.com
  • Porsche Williams — Safeway Foods Store Recruiter Co-worker (202) 569-2243 Misspooh715@gmail.com
  • Portia Mitchell — Amazon Fresh Presentation Team Member Associate (205) 213-4181 portiamitchell8@gmail.com

Timeline

Assistant Store Manager

Amazon Fresh
05.2021 - Current

Assistant Store Manager

Safeway
11.2005 - 05.2021

Assistant Manager

Home Depot
02.1998 - 11.2005

Bachelor Of Administrative Studies - Business Administration And Management

Howard University

Associate Of Applied Business - Business Administration

Montgomery College

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Donnie Mason