Mark J. Hinlicky
Greenwich
Summary
Eager to obtain a leadership position that will empower me to to grow my career. Enthusiastic individual experienced in analyzing issues efficiently and patiently within the practice by engaging with a pleasant personality and expertise to build customer/team member relationships.
Overview
27
27
years of professional experience
Work History
Lead Technician/Office Manager
Mission Veterinary Partners
02.2022 - Current
- Managed team performance by training, mentoring, and motivating team members
- Plan, schedule, and delegate daily work to team members
- OSHA training for current team members and new hires as their OSHA Safety Captain
- Support hospital in completing AAHA inspections accordingly
- Successfully delegated inventory management to specific team member whilst staying under budget
- Lead in daily morning "huddles", or morning rounds
- Responsible for hiring/managing external handymen, landscaper, etc. to keep the hospital running adequately
- Currently enrolled in MVP Leads to further grow leadership skills
Lead Technician/Assistant Manager of Operations
Greenwich Animal Hospital
08.1997 - 02.2022
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients
- Performed critical patient care, digital radiography, dental procedures, dental radiography, phlebotomy, laboratory work and IV catheterization
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment
- Educated pet owners on preventative care measures to promote optimal animal health longterm
- Responsible for all inventory management including but not limited to medical, boarding supplies and controlled drugs
- Handled after hours care of animals for over 20 years
- Worked with the practice manager and practice owner to uphold and maintain an AAHA accredited practice
- Ensured hospital adhered with federal and state animal health laws and regulating OSHA, radiation safety guidelines
- Assisted in interviewing, training and development of newly hired team members
Veterinary Technician
Greenwich Animal Hospital
09.1997 - 04.2003
- Restrained animals to protect veterinarians from potential harm using Fear-Free techniques
- Mastered patient monitoring under procedures
- Proficient in triaging patients
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities
Kennel Attendant
Greenwich Animal Hospital
11.1996 - 08.1997
- Cleaned exam areas, sterilized surgical equipment, and disinfected kennels to prevent spread of diseases and control odors
- Reported abnormalities noted from boarded animals to lead technician
- Proficient in grooming of animals
Education
High School Diploma -
Greenwich High School
Greenwich, CT06.1996
Skills
- Multi-Tasking
- Prioritizing
- Teambuilding
- Eager to learn and teach
- Skilled in office software such as excel
- Phlebotomy
- Empathetic
- Problem solving
- Patient
Timeline
Lead Technician/Office Manager
Mission Veterinary Partners
02.2022 - Current
Veterinary Technician
Greenwich Animal Hospital
09.1997 - 04.2003
Lead Technician/Assistant Manager of Operations
Greenwich Animal Hospital
08.1997 - 02.2022
Kennel Attendant
Greenwich Animal Hospital
11.1996 - 08.1997
High School Diploma -
Greenwich High School
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