Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sierra Church

Gloucester,VA

Summary

Proven professional in insurance services with background as an Insurance Service Representative. Possess relevant experience in client service, policy management, and claims handling with notable proficiency in cross-selling insurance products and providing comprehensive customer support. Strengths lie in problem-solving, effective communication, and understanding of industry regulations and compliance mandates. Demonstrated impact through improved client relationships and streamlined insurance processes at previous workplaces.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Lead Insurance Account and Office Manager

Jamie Cornette, State Farm
Urbanna, Virginia
08.2021 - Current
  • Developed strong relationships with clients through regular communication.
  • Proved efficient working in a hybrid schedule both in office and remote.
  • Collaborated with underwriters to assess risk and determine premium rates.
  • Maintained accurate client records in the insurance management system.
  • Resolved customer complaints in a professional manner.
  • Provided consultations regarding coverage, policy limits, and other related information.
  • Achieved repeat business and referrals through personalized services.
  • Provided new hire training and continuous on the job support for team members.
  • Efficiently and accurately processed customer policy changes and advised of any recommendations for additional coverage.
  • Managed office team members and assigned daily tasks and support.
  • Acted as a liaison between claims and customers by establishing an understanding of the claims process and what is expected from the customer.

Licensed Insurance Representative

Colin Owens, State Farm
Williamsburg, Virginia
11.2015 - 08.2021
  • Assisted clients in selecting appropriate insurance coverage options.
  • Processed insurance applications and initial claims calls efficiently.
  • Maintained accurate records of customer information, policies, and payments.
  • Advised clients on ways to reduce their premium costs while maintaining adequate coverage.
  • Resolved customer disputes related to insurance policies quickly and efficiently.

Commercial Insurance Service Representative

GEICO
Fredericksburg, Virginia
10.2014 - 11.2015
  • Provided guidance on compliance issues related to state laws governing commercial insurance policies.
  • Consistently exceeded metric Requirements in a fast-paced call center environment to receive 3 promotions within 12 months.
  • Analyzed commercial insurance policies for accuracy and compliance.
  • Provided excellent service and attention to customers through phone conversations in a call center environment.
  • Maintained updated knowledge through continuing education and advanced training.
  • Chosen as a piloting agent for GEICO's rideshare program.
  • Upselling coverage options for high exposure commercial risks.

Credit Union Teller

Baylands FCU
West Point, Virginia
02.2009 - 04.2013
  • Assisted members with account inquiries and provided exceptional customer service.
  • Managed cash drawer, ensuring proper cash handling and balancing daily transactions.
  • Promoted credit union products and services to enhance member engagement.
  • Maintained compliance with regulations while handling sensitive member information securely.
  • Resolved member concerns promptly, fostering positive relationships within the community.
  • Processed deposits, withdrawals, loan payments and cash advances for Credit Union members.

Education

High School Diploma -

Gloucester High School
Gloucester
06-2008

Skills

  • Customer service
  • Team leadership
  • Time management
  • Attention to detail
  • Conflict resolution
  • Document management
  • Policy implementation
  • Staff training
  • Risk assessment
  • Office management
  • Remote work
  • Multi-tasking

Certification

  • Property & Casualty Producer License 2014
  • Life, Health & Annuities Producer License 2016
  • Certified All Lines Adjuster Designation 2025

Timeline

Lead Insurance Account and Office Manager

Jamie Cornette, State Farm
08.2021 - Current

Licensed Insurance Representative

Colin Owens, State Farm
11.2015 - 08.2021

Commercial Insurance Service Representative

GEICO
10.2014 - 11.2015

Credit Union Teller

Baylands FCU
02.2009 - 04.2013

High School Diploma -

Gloucester High School

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