Nicole Masten
Hartly,DE
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Owner/Operator
Home Girl Cleaning, LLC
Hartly, DE
01.2024 - Current
- Developed business plan and budget to maximize profitability.
- Create marketing strategies to drive revenue and increase brand visibility.
- Manage daily operations of the business.
- Establish pricing models that balanced competitiveness with profitability goals.
Residential Cleaning Technician
Cleanasaurus
Bear, DE
10.2022 - 12.2023
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Performed daily dusting and wood surface polishing.
- Cleaned windows, glass partitions and mirrors.
Customer Service Representative
Chesapeake Utilities
Dover, DE
04.2019 - 08.2022
- Answered incoming calls and emails to facilitate customer service.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current programs.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Consulted with customers to resolve service and billing issues.
- Trained new hires.
- Processed workorders for service work completed by technicians.
Education
Career Diploma - Dental Assistant
Penn Foster Career School
Scranton, PA06.2014
Medical Billing & Coding Specialist Certificate -
Sussex Tech Adult Education
Georgetown, DE08.2012
High School Diploma -
Milford High School
Milford, DE 06.2001
Skills
- Building Customer Trust and Loyalty
- Learning new things, being presented with challenges
- Bringing positivity to the workplace
- Superior communication skills
- Essential computer skills
- Exceptional attention to detail
Timeline
Owner/Operator
Home Girl Cleaning, LLC
01.2024 - Current
Residential Cleaning Technician
Cleanasaurus
10.2022 - 12.2023
Customer Service Representative
Chesapeake Utilities
04.2019 - 08.2022
Career Diploma - Dental Assistant
Penn Foster Career School
Medical Billing & Coding Specialist Certificate -
Sussex Tech Adult Education
High School Diploma -
Milford High School
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