PAULDWINA BURROUGHS
Orange Park
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Track record of fostering strong customer relationships and driving business growth through innovative solutions, seeking to expand my role in the insurance industry and help move your organization to new highs.
Overview
13
13
years of professional experience
Work History
OWNER/Operator
IN AND OUT BAIL BONDS EXPREES
01.2012 - Current
- Provides exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Follow established safety rules, OSHA guidelines and company safety policies and procedures.
- Maintain certifications and completed training on systems and components.
- Train new team members on service processes to increase productivity.
- Examine previously completed work for accuracy.
- Managed day-to-day business operations.
Warehouse Assistant
AMAZON
08.2018 - 09.2021
- Inspected and moved products to designated areas in warehouse.
- Used pallet jacks to move items to and from warehouse locations.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Counted different types of merchandise to comply with inventory control tag requirements.
- Trained new employees regarding warehouse procedures and standards.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Lifted materials of varied weights on regular basis.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Compared and verified identifying information of outgoing shipments.
- Traced missing material and shipments through vendor and customer communications.
- Packed, sealed or affixed postage to prepare materials for shipping.
Education
CERTIFICATE CLAIMS ADJUSTER 6-20 - 6-20 ADJUSTER LICENSE
AMERICAN INSURANCE COLLEGE
Lake Mary, FL01-2025
Criminal Justice
Florida Memorial University
Opa-locka, FL09.1981
Clay High School
Green Cove Springs, FL06.1981
Skills
- Inbound and Outbound Calling
- MS Office Proficiency
- Customer Support
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Data Entry
- Transaction Processing
- Creative Problem Solving
- Order and Refund Processing
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Customer Service
- Understanding Customer Needs
- Safety Regulations
- Administrative and Office Support
- Teamwork and Collaboration
Timeline
Warehouse Assistant
AMAZON
08.2018 - 09.2021
OWNER/Operator
IN AND OUT BAIL BONDS EXPREES
01.2012 - Current
Criminal Justice
Florida Memorial University
Clay High School
CERTIFICATE CLAIMS ADJUSTER 6-20 - 6-20 ADJUSTER LICENSE
AMERICAN INSURANCE COLLEGE
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