Nicole Mathis
Wilmington,Delaware
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at TD Bank. Proven track record in cash management and efficient transaction processing, enhancing customer satisfaction. Adept at problem-solving and time management, ensuring compliance and accuracy in all operations. Committed to delivering high-quality service and fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Teller 1
TD Bank
Philadelphia, PA
03.2023 - Current
- Balanced cash drawers daily, identifying and resolving discrepancies to ensure accurate cash flow data.
- Disbursed cash and checks securely while maintaining integrity of cash handling procedures.
- Processed customer transactions efficiently, significantly reducing wait times.
- Implemented corrective actions for discrepancies to enhance accuracy in cash management.
Amazon Flex Driver
Amazon
Newcastle County
11.2022 - 08.2023
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
Member Service Representative
Sun East Federal Credit Union
Aston Pa
11.2018 - 05.2021
Welcome greet customers and Cash handling withdrawals and deposits. Platform and teller services processing loans and help find the right product to help fit the members needs
Education
William Penn High
Newcastle DeSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Timeline
Teller 1
TD Bank
03.2023 - Current
Amazon Flex Driver
Amazon
11.2022 - 08.2023
Member Service Representative
Sun East Federal Credit Union
11.2018 - 05.2021
William Penn High