Nicole Matos
Allen Park,MI
Summary
Dynamic professional with extensive experience, specializing in employee training and data analysis. Proven track record in enhancing sales strategies and achieving revenue goals through effective team collaboration and performance metrics evaluation. Bilingual in Spanish, proficient at fostering engagement, and implementing promotional initiatives to drive success.
Overview
19
19
years of professional experience
Work History
Sr. Instructor
Oncourse Home Solutions
Naperville, IL
04.2024 - Current
- Trained new hires to effectively sell value-added products and services, increasing revenue generation.
- Implemented enhancements to operating reviews, driving team goal achievement.
- Established daily and weekly touchpoints with team leaders to promote motivation and ethical participation.
- Conducted regular meetings with call center management to ensure team goals were consistently met.
Senior Marketing Advisor
Consumers Energy
Royal Oak, MI
09.2019 - 04.2024
- Developed and distributed daily reports using Tableau and Power BI for performance tracking.
- Obtained and analyzed supporting data to achieve daily, weekly, and monthly targets.
- Trained new hires on selling value-added products to boost company revenue.
- Provided statistical data for senior management's operational reviews.
- Audited calls monthly, delivered coaching, and documented feedback for compliance.
- Contributed to revenue audits and created documentation for quality management system implementation.
- Generated performance metric reports for senior leadership evaluation.
- Coordinated with internal teams and external vendors to drive successful sales execution.
Marketing Advisor
PRO, Unlimited, Inc; Consumers Energy
Royal Oak, MI
08.2018 - 09.2019
- Secured sales contracts by training, coaching, and marketing Value-Added Products and Services.
- Generated daily reports utilizing Genesys, Access, and PointsPlus to track performance metrics.
- Collected and disseminated supporting data to meet daily, weekly, and monthly objectives.
- Managed SharePoint for storing and logging promotional data effectively.
- Acquired, organized, and stored promotional items while ensuring accurate inventory management.
- Distributed promotional prizes and maintained a comprehensive gift log for tracking purposes.
- Ensured proper storage of all promotional purchase information for auditing compliance.
General Manager
Salon Xtreme
Detroit, MI
05.2006 - 09.2018
- Accounts payable, payroll, and inventory
Education
Masters of Business -
Madonna University Graduate School
Livonia, MI05.2018
Bachelor’s Degree - Criminal Justice
Madonna University
Livonia, MI05.2014
Skills
- Employee training and coaching
- Data analysis and reporting
- Sales strategy development
- Performance metrics evaluation
- Team collaboration and engagement
- Promotional planning and execution
Awards
- Leave It Better Award, Consumers Energy (2020 and 2021)
Languages
Spanish
Professional
Timeline
Sr. Instructor
Oncourse Home Solutions
04.2024 - Current
Senior Marketing Advisor
Consumers Energy
09.2019 - 04.2024
Marketing Advisor
PRO, Unlimited, Inc; Consumers Energy
08.2018 - 09.2019
General Manager
Salon Xtreme
05.2006 - 09.2018
Masters of Business -
Madonna University Graduate School
Bachelor’s Degree - Criminal Justice
Madonna University