Open To Work
Nicole Mayfield
Freight / Household Transportation
Gig Harbor,US
Summary
Accomplished branch manager recognized for enhancing operational processes and fostering effective teamwork. Proficient in delivering exceptional customer service and executing strategic plans, resulting in significant performance improvements. Dedicated to maintaining a constructive workplace culture that supports employee engagement. Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
28
28
years of professional experience
Work History
Branch Manager
Lile Moving And Storage
Tacoma, Washington
08.2024 - 08.2025
- Oversaw daily branch operations, ensuring compliance with company policies and regulations.
- Monitored weekly financial performance, reviewing detailed reports for upper management.
- Implemented process improvements that streamlined workflows and enhanced operational efficiency.
- Directed customer service, human resources, sales, and marketing activities within the branch.
- Fostered positive work environment through effective team communication practices.
- Supported outside sales force in servicing clients and acquiring new business opportunities.
- Assisted other branches during peak periods or special projects to maintain continuity.
General Manager
Air Van Lines, Inc
Tacoma, Washington
08.2011 - 05.2024
- Cultivated work culture of accountability to enhance operational excellence and boost team morale.
- Oversaw daily operations for global moving company generating $10M in annual revenue.
- Spearheaded training initiatives that increased positive online reviews by 35%.
- Delivered comprehensive administrative and operational support to Long Distance Moving Fleet.
- Managed scheduling for local and long-distance moves to optimize efficiency.
- Coordinated team meetings to ensure alignment and effective communication.
- Liaised with HR to coordinate employee benefits program and resolve compensation issues.
Sales
True North Relocations
04.2007 - 03.2011
- Developed a customer base of agents in the United States, along with World Wide agents, to assist in personal household goods moves.
- Arranged packing services, 3rd party services, ocean transportation, customs clearance, delivery services, and provided professional and exceptional customer services to all clients.
- Build, manage, and develop a sales and move coordinator team comprised of 4 teams, provide coaching and mentorship, and establish inclusive work cultures
Import Manager
Gateways International, Inc
03.1997 - 02.2007
- Worked with agents in other countries to support household goods moves for people relocating to the United States.
- Provided Customs Clearance support, ground/rail transportation, destination services, and any 3 party services to meet and/or exceed customer expectations.
- Attended the annual (formerly known as) Household Goods Forwarders Association of America's (HHGFAA), now the International Association of Movers (IAM) 8 times, collaborating with people from all over the world, working to find solutions and partnerships to make moving Internationally a seamless process
Education
Diploma - General
Lakes High School
Lakewood, WA06.1992
Skills
- Customer service excellence
- Proficient in Microsoft Office
- Outlook and Word expertise
- Spreadsheet management
- Operational compliance
- Team leadership
- Effective communication
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$0/yr - $0/yrImportant To Me
Company CultureWork-life balanceHealthcare benefitsStock Options / Equity / Profit Sharing401k matchTimeline
Branch Manager
Lile Moving And Storage
08.2024 - 08.2025
General Manager
Air Van Lines, Inc
08.2011 - 05.2024
Sales
True North Relocations
04.2007 - 03.2011
Import Manager
Gateways International, Inc
03.1997 - 02.2007
Diploma - General
Lakes High School
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