Nicole McCartney
Lanexa,VA
Summary
Efficient and known for high productivity and completing tasks with precision. Possess specialized skills in time management, conflict resolution, and advanced scheduling software. Excel in communication, adaptability, and problem-solving, ensuring smooth operations and client satisfaction. Quick and eager learner with substantial background in customer service.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator
Riverside Health System
Newport News, Virginia
05.2018 - 06.2020
- Inbound calls for outpatient diagnostic testing.
- Transcribe provider orders for scheduling.
- Reconciliation of orders when corrections are needed.
- Coordinated with department managers to adjust schedule templates as needed.
- Outbound calls for scheduling pending testing.
- Rescheduling patients due to departmental changes when necessary.
Customer Service Clerk
Seminole County Public Library
Lake Mary, Florida
11.2016 - 08.2017
- Greeted patrons and provided assistance with inquiries.
- Checked items in and out of the library.
- Collected late fees and settled cash drawer.
- Monitored hold list and collected items for customers to pick up.
- Answered incoming calls from customers regarding site information, hold order status, late, and other related inquiries.
Office Assistant/Referral Coordinator
Riverside Medical Group
Williamsburg, Virginia
04.2015 - 10.2016
- Check patients in and out for appointments, including verifying identify and demographics.
- Schedule future appointments.
- Take calls for appointments, medication refills, or transfer clinical calls to appropriate staff.
- Collect copays at time of service.
- Schedule outpatient testing and specialty referrals, collecting insurance authorization when applicable.
Education
High School Diploma -
Seminole High School
Sanford, FL06-2010
Skills
- Daily timekeeping
- Customer engagement and support
- Schedule organization
- Confidentiality requirements
- Proficient in Microsoft
- Typing speed of 85 WPM
- Knowledge of HIPAA compliance
- Excellent customer service skills
- Written & Verbal communication skills
Timeline
Scheduling Coordinator
Riverside Health System
05.2018 - 06.2020
Customer Service Clerk
Seminole County Public Library
11.2016 - 08.2017
Office Assistant/Referral Coordinator
Riverside Medical Group
04.2015 - 10.2016
High School Diploma -
Seminole High School