Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Mcclelland

Janesville,CA

Summary

Dynamic entrepreneur with a proven track record at Mtn. Valley Sweets, where I enhanced customer satisfaction through high-quality baked goods and personalized service.

Professional with deep expertise and readiness for leadership. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

25
25
years of professional experience

Work History

Owner

Mtn. Valley Sweets
04.2019 - Current
  • Complied with health and safety codes to protect staff and customers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Ability to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
  • Leveraged social media to showcase bakery creations, significantly increasing online engagement and inquiries.
  • Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
  • Customized cake designs according to customer requests, increasing satisfaction and repeat business.

Owner

5M Cattle Company
11.2019 - 06.2025
  • Managed day-to-day feed and care of Cattle.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Managed financial accounts to maintain budget discipline.
  • Implemented cost-saving measures without compromising on product or service quality.
  • Interacted well with customers to build connections and nurture relationships.
  • Promoted business via social media to generate leads and maximize brand identity.

Caregiver, Special Needs

IHSS Adult Services Program
02.2017 - 01.2025
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Ensured timely administration of medications and treatments as prescribed by medical professionals.
  • Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
  • Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
  • Implemented behavior modification techniques to address challenging behaviors while maintaining respect for each individual''s unique needs.
  • Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
  • Assisted with development of communication skills for non-verbal clients using alternative communication devices.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Childcare Teacher

Diane Adair Daycare Center
10.2013 - 02.2017
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
  • Gathered materials and resources to prepare for lessons and activities.
  • Supported students in developing self-esteem and self-confidence.
  • Organized and supervised large and small group activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Planned and executed activities to stimulate physical, social and intellectual growth.

Escrow Assistant

Commonwealth Land Title Insurance Company
06.2004 - 05.2008
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Obtained documents such as proof of insurance and HOA statements.
  • Maintained open communication with lenders, brokers and borrowers.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Maintained organized files for easy access, increasing team efficiency during transaction reviews.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
  • Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Prepared and delivered projected HUD-1 settlement statements to lender upon request.

Technology Analyst- Call Center

Verio
02.2000 - 04.2004
  • Maintained up-to-date knowledge of company products and services, ensuring accurate assistance to customers.
  • Provided remote assistance to customers experiencing technical difficulties, utilizing advanced diagnostic tools to quickly identify root causes of problems.
  • Tested modified programs to correct adverse impacts on programs or systems operations.
  • Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
  • Ran diagnostics and conducted software tests to resolve system issues.
  • Promptly resolved technical issues for staff to minimize downtime.

Education

Associate of Arts - General Studies

Diablo Valley College
Pleasant Hill, CA

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Conflict resolution
  • Influencing others
  • Administrative skills
  • Human resources
  • Client account management
  • Attention to detail
  • Creativity and innovation
  • Adaptability and flexibility
  • Willingness to learn

Timeline

Owner

5M Cattle Company
11.2019 - 06.2025

Owner

Mtn. Valley Sweets
04.2019 - Current

Caregiver, Special Needs

IHSS Adult Services Program
02.2017 - 01.2025

Childcare Teacher

Diane Adair Daycare Center
10.2013 - 02.2017

Escrow Assistant

Commonwealth Land Title Insurance Company
06.2004 - 05.2008

Technology Analyst- Call Center

Verio
02.2000 - 04.2004

Associate of Arts - General Studies

Diablo Valley College

Similar Profiles

CREATE PROFILE
Nicole Mcclelland