Summary
Overview
Work History
Education
Skills
Timeline
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Nicole McCollum

Warren,MI

Summary

Hard-working individual with a Bachelor of Arts in Communication Studies and a Minor in Political Science. Focused on coursework relating to politics and the legal system as well as courses in rhetoric and rhetorical criticism. Goal is to obtain a job in the field of communication.

Overview

5
5
years of professional experience

Work History

Sales Manager

Ulta Beauty
01.2024 - Current
  • Led a team of 20+ people by motivating and coaching existing associates while recruiting, hiring, and developing new hires as well. Handled issues between associates in a professional manner.
  • Provided excellent guest service and resolved guest complaints promptly. Built relationships with guests as well as with brand vendors.
  • Followed company policies regarding safety and loss prevention procedures. De-escalated crisis's and maintained composure to keep employees and guests safe.
  • Monitored inventory and merchandising processes to maintain operational excellence.
  • Managed financial reporting data and interpreted results daily, as well as maintained payroll budgets. Also interpreted KPIs and other important pieces of sales data meet the store's goals related to retail, services, and guest loyalty.

Lead Cashier/Key Holder

Ulta Beauty
07.2022 - 01.2024
  • Trained associates on point-of-sale systems and company policies. Coached and mentored associates to improve and grow within the company.
  • Assisted management when problems arose and resolved guest complaints in a timely and professional manner.
  • Worked in a fast-paced environment while maintaining guest satisfaction and professionalism.
  • Supervised and managed floor coverage when management is unavailable.

Beauty Advisor

Ulta Beauty
07.2021 - 07.2022
  • Provided each guest with a knowledgeable and personal shopping experience based on their individual needs.
  • Handled thousands of dollars worth of sales in each shift.
  • Restocked and replenished the store during downtime to improve guest experiences.

Cashier

Kroger
05.2021 - 06.2021
  • Quickly and efficiently checked out hundreds of guests in each shift.
  • Provided professional and friendly service to guests during each shift.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Team Member

Chili's Bar And Grill
03.2019 - 03.2020
  • Communicated effectively between guests, kitchen staff, and managers for exceptional service.
  • Maintained a clean dining room for a pleasant experience for both guests and team members.
  • Worked with the point-of-sale system to place orders and handle different forms of payments.

Education

Bachelor of Arts - Communication

Wayne State University
Detroit, MI
05.2023

Relevant Course Work

Skills

  • Management and Leadership
  • Customer Service and de-escalation
  • Verbal and written communication
  • KPI Tracking
  • Editing and proofreading
  • Proficient in Microsoft Office
  • Promotions and Advertising
  • Problem-Solving

Timeline

Sales Manager

Ulta Beauty
01.2024 - Current

Lead Cashier/Key Holder

Ulta Beauty
07.2022 - 01.2024

Beauty Advisor

Ulta Beauty
07.2021 - 07.2022

Cashier

Kroger
05.2021 - 06.2021

Team Member

Chili's Bar And Grill
03.2019 - 03.2020

Bachelor of Arts - Communication

Wayne State University

Relevant Course Work

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Nicole McCollum