Nicole McCue
Edgemoor,SC
Summary
Proactive Guest Service Representative with extensive experience in handling customer complaints and providing detailed event information. Skilled in issue resolution, data entry, and maintaining a thorough knowledge of event schedules. Brings strong communication skills, critical thinking, and a self-motivated, detail-oriented approach to enhance guest satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Speedway Motorsports
10.2020 - Current
- Handle customer complaints to satisfy and retain guests.
- Greet and Welcome VIP's, Teams, Owners and Drivers to the event.
- Answer questions and give specific information to guests when asked. Example: locations of ticket sales, concessions, credentials office, first aid, security, restrooms, shuttle and parking options
- Maintain a full working knowledge of Speedway Events and weekend schedules.
Unit ID
Ross Distribution Center
12.2020 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Residential Mortgage Loan Officer
Various Banks and Lending Companies
06.2000 - 10.2020
- Developed strong relationships with borrowers, ensuring timely communication throughout the entire loan process.
- Assisted first-time homebuyers in understanding the mortgage process, enhancing their overall experience.
- Managed a pipeline of loans, prioritizing tasks effectively to ensure timely processing and meeting deadlines.
- Educated borrowers on various financing options available, tailoring recommendations based on individual needs and goals.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Education
No Degree - Real Estate
Stautzenberger College
Toledo, OHBachelor of Arts - Interdisciplinary Studies
Lourdes University
Sylvania, OH06-2013
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Issue Resolution
- Financial Transactions
- Product Sales
- Data entry proficiency
- Complaint Handling
- Guest Orientation
Accomplishments
- Achieved top production honors by completing Unit ID and Sorting with accuracy and efficiency.
- Promoted to trainer at Ross because of my excellent skills and accuracy in Unit ID and Sorting.
- Worked as Election Presiding Judge for Lucas County (Ohio) Board of Elections 2013-2017
- Reader Writer/ Paraprofessional: Lourdes University- work with disabled students to take notes, read text and assist my student to earn her Bachelors degree in History. Also, University of Toledo, edit and proofread papers for a disabled student earning his Masters of Education.
Certification
Accident and Life Insurance sales: Ohio (1024052), SC and NC
NMLS #968130: Ohio and NC
Timeline
Unit ID
Ross Distribution Center
12.2020 - 07.2024
Guest Service Representative
Speedway Motorsports
10.2020 - Current
Residential Mortgage Loan Officer
Various Banks and Lending Companies
06.2000 - 10.2020
No Degree - Real Estate
Stautzenberger College
Bachelor of Arts - Interdisciplinary Studies
Lourdes University
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