Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nicole McCurdy

Chicago,IL

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Manager

Tron Solar
01.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Hospitality Team Member

Hilton
03.2019 - Current
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

Bachelor of Arts - Viola Performance

DePaul University
Chicago, IL
05.2004

Skills

  • Coaching and Mentoring
  • Sales Process
  • Market Intelligence
  • Product Knowledge
  • Sales Expertise
  • Time Management
  • CRM Software

Accomplishments

  • Supervised team of 20 staff members. Our goal is to ensure our staff members are properly trained. Additionally, it is important to value your employees. Staff that feels valued will always perform at a higher level than staff that feels undervalued.

Certification

Enphase Battery Certification

Ev Charger Certification

ABP Illinois Certification

Tequila Certification 1

Illinois BASSET Certification

Serv Safe Certification


Timeline

Sales Manager

Tron Solar
01.2023 - Current

Hospitality Team Member

Hilton
03.2019 - Current

Bachelor of Arts - Viola Performance

DePaul University

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Nicole McCurdy