Overview
Work History
Education
Skills
Timeline
Generic

Nicole McDermott

Cleveland,TN

Overview

13
13
years of professional experience

Work History

Receptionist

Gastrointestinal Associates of Cleveland
Cleveland, TN
01.2021 - Current
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Coordinated scheduling for appointments, enhancing client satisfaction and service delivery.
  • Maintained organized client records using electronic management systems for improved accessibility.
  • Assisted clients with inquiries, demonstrating strong communication skills and customer service.
  • Verify health insurance, collecting copy's, counting down for the day and preparing for the following business day.

Front Office Coordinator

BreakThrough Physical Therapy
Fayetteville, NC
07.2015 - 09.2020
  • Verified insurance for patients, worked our referral logs, confirmed appointments, entered insurance and copays in patients accounts, ran bank deposits, daily reports, and scheduled/rescheduled Pelvic Health exams for three office locations.

Physical Therapy Tech

BreakThrough Physical Therapy
Fayetteville, NC
07.2015 - 09.2020
  • Took patients to back and got them ready for therapist, Help Patients with their exercises. Cleaned tables and laundry for the clinic.

Veterinary Assistant

Central Animal Hospital
Fayetteville, NC
06.2013 - 05.2015
  • Assisted Veterinarian when needed. Pulled up vaccine histories, filled out medical charts, and refilled medications as needed. Used autoclave for instruments needed for surgeries.

Receptionist

Premier VetCare
Smyrna, Tn
04.2012 - 05.2013
  • Scheduled appointments, reminder calls, checked clients in and out, cleaned lobby, daily reports, and counted down cash drawer at end of day.

Education

Associate Degree - Business

Cleveland State Community College

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Multi-line telephone operation
  • Punctual and reliable
  • Payment processing
  • Familiar with Paradigm System in healthcare

Timeline

Receptionist

Gastrointestinal Associates of Cleveland
01.2021 - Current

Front Office Coordinator

BreakThrough Physical Therapy
07.2015 - 09.2020

Physical Therapy Tech

BreakThrough Physical Therapy
07.2015 - 09.2020

Veterinary Assistant

Central Animal Hospital
06.2013 - 05.2015

Receptionist

Premier VetCare
04.2012 - 05.2013

Associate Degree - Business

Cleveland State Community College
Nicole McDermott