Managed multi-line phone system, directing calls to appropriate departments efficiently.
Coordinated scheduling for appointments, enhancing client satisfaction and service delivery.
Maintained organized client records using electronic management systems for improved accessibility.
Assisted clients with inquiries, demonstrating strong communication skills and customer service.
Verify health insurance, collecting copy's, counting down for the day and preparing for the following business day.
Front Office Coordinator
BreakThrough Physical Therapy
Fayetteville, NC
07.2015 - 09.2020
Verified insurance for patients, worked our referral logs, confirmed appointments, entered insurance and copays in patients accounts, ran bank deposits, daily reports, and scheduled/rescheduled Pelvic Health exams for three office locations.
Physical Therapy Tech
BreakThrough Physical Therapy
Fayetteville, NC
07.2015 - 09.2020
Took patients to back and got them ready for therapist, Help Patients with their exercises. Cleaned tables and laundry for the clinic.
Veterinary Assistant
Central Animal Hospital
Fayetteville, NC
06.2013 - 05.2015
Assisted Veterinarian when needed. Pulled up vaccine histories, filled out medical charts, and refilled medications as needed. Used autoclave for instruments needed for surgeries.
Receptionist
Premier VetCare
Smyrna, Tn
04.2012 - 05.2013
Scheduled appointments, reminder calls, checked clients in and out, cleaned lobby, daily reports, and counted down cash drawer at end of day.