Nicole McDonald
Myrtle Beach,SC
Summary
Hardworking with high levels of motivation to ensure the job is completed well, with a sense of care and purpose behind career decisions and throughout job performance. Ensuring that customers and fellow team members are treated with kindness is prioritized. Willing to open and honestly communicate with staff and aid in times of need. Adapting to changes in environment and being dependable are some of my strongest contributions.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Myrtle Beach, SC
04.2019 - Current
- Provided starbucks "third place" customer service by responding to inquiries/concerns/questions professionally and timely.
- Ensured all equipment was maintained in proper working order to maintain safety and efficiency for morning peak.
- Adhered to health department regulations concerning sanitation standards on cleanliness and organization.
- Assisted team members utilizing communication and teamwork so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling and drink preparation.
- Held meaningful connections with loyal customers and maintained loyal to the brand by educating myself on company expectations.
Grocery Store Clerk
Publix
Myrtle Beach, SC
07.2017 - 07.2019
- Provide quality customer service with empathy and effective communication.
- Assisted customers in finding items, using attention to detail and active listening to concerns or questions regarding products.
- Maintained cleanliness of environment by sweeping floors, taking out trash, cleaning restrooms and mopping spills.
- Utilizing leadership skills to educate new employees about job responsibilities.
- Served as a bagger during busy periods by using time management skills and intent with customers products.
- Contributed to front end efficiency by working as a team to ensure ease and efficiency.
Education
Bachelor of Science - Psychology
Coastal Carolina University
Conway, SC08.2023
High School Diploma -
Myrtle Beach High School
Myrtle Beach06.2019
Skills
- Safe food handling practices and drink preparation
- Professional demeanor
- Friendly and compassionate
- Agile, flexible, and works well under pressure
- Conflict resolution and making the moment right
- Can converse with simple phrases in Spanish
- Time management and open communication
- Willing to work with a team and incorporate diversity into environment with warmth and acceptance
Hobbies
- Traveling is something I am extremely passionate about and where I feel most at home.
- I have 2 cats and 1 dog who I love dearly and take care of.
- I love listening to music and going on long walks.
- Writing is something I have always enjoyed.
Timeline
Barista
Starbucks
04.2019 - Current
Grocery Store Clerk
Publix
07.2017 - 07.2019
Bachelor of Science - Psychology
Coastal Carolina University
High School Diploma -
Myrtle Beach High School