Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nicole McGee

Haughton,LA

Summary

Dedicated postal professional with extensive experience at the United States Post Office, excelling in delivery accuracy and customer service. Proven problem-solver, enhancing operational efficiency through innovative routing strategies. Strong communicator and team player, committed to maintaining safety procedures and fostering positive relationships within the community.

Experienced with mail sorting, delivery, and customer service. Utilizes strong organizational skills to ensure timely and accurate deliveries. Knowledge of postal regulations and effective route management.

Overview

14
14
years of professional experience

Work History

Light Duty Postal Worker

United States Post Office
10.2024 - Current
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Assisted in increasing on-time delivery rates by ensuring proper packaging, labeling, and routing of mail items.
  • Ensured accurate record-keeping by diligently documenting mail deliveries, undeliverable items, postage due fees, route changes, or irregularities within the assigned areas.
  • Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
  • Strengthened relationships with local communities through courteous interactions while delivering their essential correspondence daily.
  • Improved mail delivery efficiency by organizing and sorting mail according to delivery routes.
  • Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.
  • Used computer systems to track packages and update client information.

Postal Supervisor

United States Post Office
11.2022 - 06.2024
  • Enhanced team performance by conducting regular training sessions and offering constructive feedback.
  • Maintained accurate records of employee attendance, time-off requests, and overtime hours.
  • Monitored staff productivity, identifying areas for improvement and implementing necessary changes.
  • Improved mail delivery efficiency by implementing new routing strategies and optimizing scheduling.
  • Reduced customer complaints by addressing issues promptly and providing effective solutions.
  • Promoted safety awareness within the workplace through ongoing education initiatives catered specifically toward each role.
  • Ensured compliance with USPS regulations by closely monitoring postal procedures within the facility.
  • Streamlined postal operations, utilizing organizational skills and attention to detail.
  • Increased customer satisfaction by addressing inquiries professionally and providing accurate information on postal services.

Union Steward

United States Post Office
02.2020 - 11.2022
  • Promoted collaboration between union members and management, fostering a positive workplace culture.
  • Maintained compliance with union contracts through careful review and communication of relevant information to members.
  • Conducted thorough research on industry standards to support negotiations during collective bargaining sessions.
  • Collaborated with legal counsel when necessary to address complex issues related to labor laws or contract disputes.
  • Protected worker''s rights by advocating for appropriate health and safety measures within the workplace.
  • Educated new employees on their rights, benefits, and responsibilities as union members during orientation sessions.
  • Assisted in the resolution of conflicts involving both union members and non-union employees, maintaining harmony in the workforce.
  • Enhanced member satisfaction by addressing grievances promptly and effectively.
  • Maintained accurate records related to member concerns, grievances filed, resolutions achieved, and other pertinent data for future reference or analysis purposes.
  • Ensured fair treatment of all workers through diligent investigation of labor practices and potential violations.

Rural Mail Carrier

United States Post Office
04.2011 - 11.2022
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.

Education

GED -

Homer High School
01-1991

Skills

  • Package handling
  • Safety procedures
  • Postal regulations
  • Problem-solving skills
  • Delivery accuracy
  • Mail sorting
  • Address verification
  • Computer skills
  • Excellent communication
  • Multitasking Abilities
  • Active listening
  • Critical thinking

Accomplishments

  • Supervised team of 26 staff members.
  • Documented and resolved a situation where mail was found in the gutter which led to getting calls from many customers saying they were not receiving their mail. Went out and compass the area, located the missing mail and reported this issue to a superior so they could further investigate.

Languages

English
Full Professional

Timeline

Light Duty Postal Worker

United States Post Office
10.2024 - Current

Postal Supervisor

United States Post Office
11.2022 - 06.2024

Union Steward

United States Post Office
02.2020 - 11.2022

Rural Mail Carrier

United States Post Office
04.2011 - 11.2022

GED -

Homer High School

Similar Profiles

CREATE PROFILE
Nicole McGee