Nicole McGrath

Floral Manager

Harris Teeter Inc

07.2012 - Current

Mentored junior staff members, fostering a positive team environment and improving overall performance.
Trained employees on customer order taking and basic floral arranging.
Contributed to the company''s social media presence by sharing eye-catching images of unique arrangements and seasonal offerings.
Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
Inventoried plants and flower care supplies and ordered more.
Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements onthespot.
Decreased shrink by Number% through close monitoring of department.
Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
Participated in continuing education opportunities to stay current on industry trends and best practices.
Supervised Number employees in floral department.
Resolved customer complaints promptly, maintaining a professional demeanor while working towards satisfactory solutions.
Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
Trained new employees in proper design techniques, customer service skills, and store policies for a seamless integration into the team.
Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.