Nicole Mckinney
Elite Plumbing and Sewer LLC
Indianapolis,IN
3
Certification
10
Years of experience
Versatile administrative and customer service professional with 8+ years of experience across office operations, hospitality, and field coordination. Known for strong CRM management, document control, and team collaboration. Ready to support efficient workflows, accurate records, and responsive service in a fast-paced environment.
Work History
Executive Office Administrator
4 Months- Managed incoming calls and emails for the executive office.
- Managed customer calls, service requests, and appointment calendars to ensure seamless office operations.
- Delivered administrative assistance for various special projects.
- Organized client files, job documentation, and office records for daily administrative use.
- Coordinated dispatch schedules to optimize service crew assignments at Elite Plumbing and Sewer LLC.
- Maintained permit files, license documents, and compliance records for sewer projects.
- Reviewed documents and gathered additional information to ensure timely completion of accurate paperwork, preventing delays.
- Acquired office supplies from vendors to maintain inventory levels. while adhering to budget constraints.
Bartender
8 Months- Managed bar staff schedules and daily floor coverage at hospitality venue.
- Monitored inventory, ordered liquor, and stocked bar supplies at the venue.
- Enforced alcohol service laws, safety rules, and cleanliness standards.
- Resolved customer complaints about food or beverage service promptly to enhance guest satisfaction.
- Increased revenue by promoting additional products and assisting with the beverage menu.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Conducted training sessions for new employees to ensure understanding of bar procedures and customer service standards to perform duties.
Server
2 Years 8 Months- Delivered excellent customer service to enhance guest satisfaction and loyalty.
- Provided exceptional service to a high volume of daily customers.
- Trained new servers on service standards to ensure a consistent guest experience.
- Supported training sessions for new servers to improve service quality.
- Executed opening and closing duties, including setting up the dining area and restocking supplies, to maintain operational efficiency.
Server/Bartender
2 Years 6 Months- Crafted cocktails to elevate customer satisfaction and meet bar service standards. and poured drinks following Hooters bar service standards
- Engaged patrons in friendly conversations to enrich their bar experience. with customers to provide an enjoyable bar experience.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Accurately processed cash transactions and managed customer payments at the bar., card, and tab transactions with accuracy
- Monitored bar inventory levels and restocked supplies proactively to avoid shortages. and promptly restocked low items before depletion.
Server/Bartender
1 Year 4 Months- Greeted guests and delivered friendly table service in Hooters dining room
- Took food and beverage orders and entered requests into POS system
- Processed cash, card, and tab transactions with accuracy
- Restocked bar supplies and maintained clean service stations to ensure efficient service delivery
Lead Sales Technician
1 Year- Coordinated appointments between homeowners, crews, and office staff.
- Followed up with prospects and scheduled return visits for American Roofing Company.
- Supported field teams with jobsite details and customer communication.
- Prepared accurate estimates for potential projects.
- Entered lead information and notes into company sales records.
- Created reports on sales performance and trends.
- Conducted regular team meetings to discuss progress and challenges.
- Assisted in the training of new sales technicians.
Administrative Office Manager
7 Months- Managed daily office operations for roofing schedules, calls, and customer files.
- Coordinated project paperwork with field crews, estimators, and vendors.
- Processed invoices, purchase orders, and payment records for American Roofing Company.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Answered customer inquiries promptly via phone or email.
- Processed invoices for payment in a timely manner.
Adjustment Coordinator
5 Months- Reviewed coverage details, adjuster reports, and supporting claim documents.
- Communicated claim status updates to policyholders and employer claim teams.
- Facilitated communication between claimants and insurers, streamlining negotiation processes and improving resolution efficiency.
- Prepared written estimates for repair costs and claim file review.
- Explained repair options and installation steps, enhancing homeowner understanding and decision-making.
- Illustrated product benefits to customers, aiding in informed purchasing decisions. and benefits to potential customers.
- Collected jobsite notes and updated records, ensuring accurate project documentation for American Roofing Company LLC.
- Prepared roofing proposals using company pricing and service details.
Skills
Front desk management
Scheduling appointments
Call management
CRM management
Field service coordination
Document management
Project coordination
Calendar management
Team collaboration
Customer engagement
Certification
- CPR Certification 2025
- Serv Safe Certification 2026
- Digital Marketing Certification 2026
- Basic Marketing Strategies 2026
Timeline
Executive Office Administrator
Elite Plumbing and Sewer LLC
09.2025 - 01.2026Read More
Bartender
Ducks Bar and Grill
01.2025 - 09.2025Read More
Server
Longhorn Steakhouse
04.2022 - 12.2024Read More
Server/Bartender
Buffalo Wild Wings
12.2020 - 04.2022Read More
Server/Bartender
Hooters of America, LLC
06.2018 - 12.2020Read More
Lead Sales Technician
American Roofing Company LLC
05.2017 - 05.2018Read More
Administrative Office Manager
American Roofing Company LLC
10.2016 - 05.2017Read More
Adjustment Coordinator
American Roofing Company LLC
05.2016 - 10.2016Read More