Raven Brown
Summary
Dedicated Medical Office Administration professional with a proven track record of utilizing exceptional skills to contribute to organizational growth. Experienced in managing administrative tasks, coordinating schedules, and providing top-notch customer service in fast-paced medical office settings. Skilled in maintaining accurate records, managing confidential information, and ensuring smooth operations within the healthcare environment. Seeking an opportunity to leverage expertise and make a positive impact on a dynamic team.
Overview
20
20
years of professional experience
Work History
Front Office Administrator
Golden State Orthopedics and Spine
01.2023 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between patients and medical staff to streamline operations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Front Office Administrator
Dr. Daniel F. Haber
08.2019 - 01.2023
- Check-In, Check Out, Create new patients account, Maintain and Update patients account, Answer Phones, Confirm appoints, Collect Copay's, Process EOB's, Verify Patients insurance, Called insurance to verify patient's benefits, Called on outstanding and denied claims
- Implemented electronic health record systems for improved patient data management.
- Oversaw daily front office activities, ensuring compliance with healthcare regulations.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Front Office Administrator
Austin Family Chiropractic
08.2016 - 10.2017
- Check-In, Check Out, Create new patients account, Maintain and Update patients account, Answer Phones, Confirm appoints, Maintain doctors schedule, Process EOB's, Verify Patients insurance, End of day balance
- Implemented electronic health record systems for improved patient data management.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Front Office Lead
A Women's Center
01.2014 - 06.2016
- Check-In, Check Out, Create new patients account, Maintain and Update patients account, Answer multi-line Phones, Confirm appoints, Maintain doctors schedule, , Verify Patients insurance, Called insurance to verify patients benefits, End of day balance
- Supervised front office operations, ensuring efficient patient scheduling and check-in processes.
- Trained and mentored staff on best practices for customer service and administrative procedures.
- Implemented workflow improvements to enhance patient intake efficiency and reduce wait times.
Member Service Representative
Stanford Federal Credit Union
07.2005 - 04.2013
- Counting incoming and outgoing cash, Opening new accounts, Meeting sales goals, Cross-selling products, Answering phones
- Educated members on financial products, enhancing understanding and engagement with services offered.
- Delivered exceptional member service by addressing inquiries and resolving issues efficiently.
- Maintained accurate account records, ensuring compliance with credit union policies and regulations.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Education
Associate of Applied Science - Medical Office Administration
Heald College
CA01.2014
Skills
- Microsoft Office
- Typing proficiency
- Medical Billing & Coding
- Medical office management
- Database administration
- Terminology
- Document management
- Office supply management
- Front desk management
- Managing appointment schedules
- Administrative coordination
- CRM expertise
Timeline
Front Office Administrator
Golden State Orthopedics and Spine
01.2023 - Current
Front Office Administrator
Dr. Daniel F. Haber
08.2019 - 01.2023
Front Office Administrator
Austin Family Chiropractic
08.2016 - 10.2017
Front Office Lead
A Women's Center
01.2014 - 06.2016
Member Service Representative
Stanford Federal Credit Union
07.2005 - 04.2013
Associate of Applied Science - Medical Office Administration
Heald College
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