Nicole McNamara
Oceanside
Summary
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
26
26
years of professional experience
Work History
Executive Director
Chick Fil A
Vista, CA
04.2022 - 07.2026
- Interviewed, trained and mentored staff to improve customer service quality and team performance.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Fostered a positive work environment, promoting teamwork and high employee morale through effective leadership techniques.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed schedules to optimize labor costs while ensuring adequate staffing levels during peak hours.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste and costs.
North Coast Church Coffee House
Cafe Manager
Vista, CA
02.2011 - 01.2019
- Managed daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored staff on coffee preparation techniques and customer engagement strategies.
- Managed vendor relationships, negotiating contracts for better pricing and service delivery.
- Oversaw equipment maintenance schedules, ensuring operational readiness of coffee machines and tools.
- Analyzed customer feedback to inform menu updates and service improvements.
- Oversaw compliance with health and safety regulations, maintaining a clean environment for patrons.
Owner / Operator
Corkey's Family Restaurant
San Clemente, CA
05.2000 - 04.2007
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Managed inventory control, reducing waste and optimizing supply chain processes.
- Cultivated strong vendor relationships to secure favorable pricing and quality ingredients.
- Mentored new hires on best practices in food safety and sanitation protocols.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Skills
- Staff management
- Operations management
- Reliable and responsible
- Organization and prioritization
- Complaint resolution
- Schedule coordination
- Employee schedule management
- Coaching and mentoring
- Vendor negotiation
- Supply ordering and management
- Employee performance evaluations
Timeline
Executive Director
Chick Fil A
04.2022 - 07.2026
North Coast Church Coffee House
Cafe Manager
02.2011 - 01.2019
Owner / Operator
Corkey's Family Restaurant
05.2000 - 04.2007