Nicole McNicholas
Joliet,IL
Summary
Dynamic leader with proven expertise in coaching, mentoring, and driving team performance to new heights. At Sams Club, I spearheaded initiatives that significantly enhanced customer satisfaction and team productivity. Skilled in conflict resolution and staff training, my approach consistently fosters employee engagement and operational excellence. Achieved a notable increase in project completion rates, underlining my commitment to quality and efficiency.
Overview
17
17
years of professional experience
Work History
Team Lead
Sams Club
Riverview, FL
12.2022 - 12.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sales Associate, Supervisor and Department Manager
H&M Hennes & Mauritz
St. Petersburg, FL
12.2014 - 10.2022
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
- Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
- Fostered rapport between associates through incentives like friendly competitions which led to heightened motivation among team members.
- Streamlined store operations by optimizing staff schedules, reducing overhead costs, and identifying inefficiencies.
- Addressed disciplinary issues fairly and promptly, providing a strong example for other staff members to follow.
- Organized weekly meetings with fellow supervisors for open discussions on areas needing improvement within the store environment.
- Provided regular feedback on staff performance through evaluations and coaching sessions, promoting continuous professional development.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Supervisor
Starbucks
Orland Park, IL
05.2008 - 10.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Culinary Management - Culinary Management
Kendall College of Culinary Arts
Evanston, ILHigh School Diploma - General Studies
Amos Alonzo Stagg High School
Palos Hills, IL06.2003
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Employee training
- Workflow management
- Employee engagement
- Work assignment delegation
- Problem-solving
- Team supervision
- Teamwork and collaboration
- Team motivation
- Staff training
- People management
- Work Planning and Prioritization
- Daily workflow improvement
- Mentoring
- Cash handling
- Coaching
- Overseeing daily activities
- Giving constructive feedback
- Evaluating employee work
- Team Check-ins
- Onboarding and orientation
- Safety processes and procedures
- Shift scheduling
- Team building
- Performance evaluations
- Sales expertise
- Leadership
Timeline
Team Lead
Sams Club
12.2022 - 12.2024
Sales Associate, Supervisor and Department Manager
H&M Hennes & Mauritz
12.2014 - 10.2022
Supervisor
Starbucks
05.2008 - 10.2014
Culinary Management - Culinary Management
Kendall College of Culinary Arts
High School Diploma - General Studies
Amos Alonzo Stagg High School