Nicole Mealer
Union City,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Pizza Maker
Just Pizza
Troy, Tennessee
08.2015 - 03.2018
- Maintained cleanliness and organization of workstations and kitchen areas consistently.
- Collaborated with team members to manage busy service periods effectively.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Cleaned and sanitized kitchen surfaces and equipment.
- Assisted in training new staff on pizza-making techniques and safety protocols.
Customer Service Representative
Walmart
Union City, TN
03.2018 - 07.2023
- Assisted customers with product inquiries and resolved issues efficiently.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
Quality Assurance Inspector
Tyson Foods
Union City, TN
07.2023 - 12.2024
- Inspected production lines for quality compliance and safety standards.
- Documented inspection results in compliance with regulatory requirements.
- Conducted sensory evaluations of products to ensure flavor and texture consistency.
- Trained new inspectors on quality assurance processes and protocols.
- Collaborated with production teams to resolve quality issues promptly.
- Participated in audits to ensure adherence to company policies and industry regulations.
Metal Detector Operator
Tyson Foods
Union City, TN
12.2024 - Current
- Inspected product to ensure that it is safe to be sent out the buyer.
- Operated machinery for food processing and packaging at Tyson Foods.
- Monitored production lines for quality and safety compliance standards.
- Collaborated with team members to streamline workflow efficiency.
Education
Associate of General Studies - General Studies
Dyersburg State University
Dyersburg, TN 08.2017 - 07.2020
Skills
- Food safety compliance
- Quality assurance techniques
- Customer order management
- Customer relations
- Critical thinking
- Complaint resolution
Timeline
Metal Detector Operator
Tyson Foods
12.2024 - Current
Quality Assurance Inspector
Tyson Foods
07.2023 - 12.2024
Customer Service Representative
Walmart
03.2018 - 07.2023
Associate of General Studies - General Studies
Dyersburg State University
08.2017 - 07.2020
Pizza Maker
Just Pizza
08.2015 - 03.2018