Nicole Mefford

• Maintained accurate electronic patient records while ensuring HIPAA compliance.
• Scheduled exams, verified insurance coverage, and processed payments.
• Performed preliminary testing and assisted optometrists during exams.
• Recommended frames, lenses, and coatings based on prescriptions, lifestyle, and comfort.
• Educated patients on proper contact lens insertion, removal, and hygiene.

• Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
• Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
• Managed appointment scheduling for eye exams, ensuring timely follow-up visits for patients needing prescription updates or adjustments.

• Trained and supervised staff while maintaining strong customer service standards
• Opened and closed the store and managed daily operations
• Handles sales transactions, cash, and bookkeeping
• Maintained and repaired equipment