NICOLE MELANCON
Broussard,LA
Summary
Proven track record in enhancing customer engagement and satisfaction during tenure at Atlanta Mission, leveraging exceptional customer service and problem-solving skills. Excelled in team collaboration and efficient time management, significantly contributing to a positive and productive work environment. Demonstrated reliability and an adept ability to manage multiple tasks seamlessly.
Overview
13
13
years of professional experience
Work History
Sales Associate
Atlanta Mission
Gainesville, GA
06.2015 - 07.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
- Tagged new merchandise for sale and updated signs.
Kennel Manager
Brownbridge Animal Hospital
Gainesville, GA
03.2011 - 05.2015
- Utilized excellent customer service skills to provide exceptional care for pets in the facility.
- Conducted regular safety inspections throughout the premises looking for potential hazards that could endanger both humans and animals alike.
- Assisted in providing medical treatments for animals under the guidance of a veterinarian or veterinary technician.
- Maintained accurate records pertaining to each animal's stay at the kennel including feeding schedules, medication administration instructions and behavioral observations.
- Monitored health conditions of animals in the facility, recognizing signs of illness or injury promptly.
- Provided enrichment activities for animals staying at the kennel such as walks, playtime, grooming sessions.
Groomer
PetSmart
Flowery Branch, GA
02.2010 - 03.2011
- Utilized shears, dryers, and other grooming instruments to perform work.
- Exercised excellent communication skills when interacting with clients to build trust and loyalty.
- Developed an understanding of animal behavior to effectively manage difficult cases in a calm manner.
- Ensured proper handling of pets at all times through use of gentle techniques and positive reinforcement methods.
- Groomed and styled pets per owners' instruction and according to breed standards.
- Performed full-service grooming on a variety of breeds and sizes, including bathing, brushing, clipping, trimming and styling fur.
- Provided advice to pet owners on how to maintain the style and condition of their pet between visits.
Education
Associate in Science (A.S.) - Veterinary Medicine
Penn Foster
Skills
- Customer Service
- Cash handling
- Merchandise Management
- Time Management
- Team collaboration
- Problem-Solving
- Dependable Attendance
- Interpersonal skills
Work Preference
Work Type
Part TimeTimeline
Sales Associate
Atlanta Mission
06.2015 - 07.2023
Kennel Manager
Brownbridge Animal Hospital
03.2011 - 05.2015
Groomer
PetSmart
02.2010 - 03.2011
Associate in Science (A.S.) - Veterinary Medicine
Penn Foster