Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Mendoza

Chicago,IN

Summary

Dynamic Patient Access Representative with a proven track record at Rush University Medical Center, excelling in HIPAA compliance and insurance verification. Adept at delivering exceptional customer service while managing high-pressure situations. Committed to enhancing patient experiences through active listening and tailored solutions, ensuring quality care and efficient billing processes.

Overview

3
3
years of professional experience

Work History

Patient Access Representative

Rush University Medical Center, RUMC
08.2023 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Follow billing procedures with insurance companies, and collect payments.
  • Work closely with physicians to clear requisitions.


Retail Sales Associate

T-Mobile
08.2022 - 08.2023
  • Provided customer service and technical support for mobile devices, tablets, and other wireless products.
  • Met store and personal goals, focusing on customer relationships.
  • Navigated operating systems to process orders and close deals.
  • Resolved customer complaints regarding their mobile device experience in a timely manner.

Customer Consultant

The Body Shop, Store
05.2022 - 08.2022


  • Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
  • Assisted customers with product questions.
  • Conducted detailed analysis of customer data to identify trends and recommend targeted marketing strategies for increased revenue growth.
  • Organized and maintained the sales floor, keeping organized and clean.

Education

Associate of Arts - Business Administration And Management

Malcolm X College
Chicago, IL

William Howard Taft High School
Chicago, IL
06-2022

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Billing procedures
  • Data entry accuracy
  • Electronic health records

Languages

Spanish
Native or Bilingual

Timeline

Patient Access Representative

Rush University Medical Center, RUMC
08.2023 - Current

Retail Sales Associate

T-Mobile
08.2022 - 08.2023

Customer Consultant

The Body Shop, Store
05.2022 - 08.2022

Associate of Arts - Business Administration And Management

Malcolm X College

William Howard Taft High School